Helping Hands Home Health Care & Hospice, Inc.
Burlingame, CA · Medicare-certified hospice (CCN A01504)
CMS process measure: 100 (state average 93.41 — above state average)
Serves: 41 ZIP codes (is yours included? →) · Phone: (650) 286-9000 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family-caregiver survey results for Helping Hands Home Health Care & Hospice, so no star rating or recommend percentage is available. On CMS's quality process composite measure, the hospice scored 100.00, above the California state average of 93.41.
Helping Hands Home Health Care & Hospice serves 41 ZIP codes from its office in Burlingame, California, in San Mateo County.
Yes, Helping Hands Home Health Care & Hospice is Medicare-certified (CCN A01504), certified since August 3, 2018. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Helping Hands Home Health Care & Hospice, Inc. is a for-profit hospice serving Burlingame, California and surrounding communities in San Mateo County. It has been Medicare-certified since August 3, 2018 (CCN A01504).
CMS has not published CAHPS family-caregiver survey results — such as a star rating, percentage of caregivers who would definitely recommend the hospice, or percentage giving a top overall rating — for this hospice in the current Care Compare data. This is often the case for hospices with small patient counts and does not indicate poor quality; it simply means CMS does not have enough survey responses to report the figures.
On CMS's quality process composite measure, which reflects how consistently a hospice performs a set of recommended care processes, Helping Hands scored 100.00, compared with a California state average of 93.41 — placing it above the state average. CMS also reports a care index score of 8 and notes that 10.5% of patients received visits in the last days of life, according to the most recent Care Compare data vintage available.
Helping Hands reports serving 41 ZIP codes from its Burlingame office. The Medicare hospice benefit covers hospice care for eligible patients when a physician certifies eligibility; no cost details beyond that are provided here. Families are encouraged to confirm current figures directly on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Helping Hands Home Health Care & Hospice is Medicare-certified (CCN A01504) since August 3, 2018, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family-caregiver survey results for this hospice, often due to small patient counts; this does not indicate poor quality.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 100.00, compared with the California state average of 93.41, placing it above the state average. CMS also reports a care index score of 8 and notes 10.5% of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
It serves 41 ZIP codes from its Burlingame, California office in San Mateo County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 41 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a for-profit hospice; ownership type does not by itself determine quality, but families may want to weigh it alongside CMS quality measures.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since August 3, 2018.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure and is typically for patients with a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
No. Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; patients can still receive treatment for symptoms and other conditions.
Where is hospice care provided — at home or in a facility?
This is not specified in the available CMS data; please contact Helping Hands Home Health Care & Hospice at (650) 286-9000 to ask about care settings.
How do I start hospice care with this provider?
The available data doesn't cover intake steps; contact the hospice directly at (650) 286-9000 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Consider asking about CMS quality scores, caregiver satisfaction survey results, service area, and how the hospice supports families — you can review published figures on Medicare Care Compare and ask the hospice directly for anything not listed there.
How do I verify this hospice on Medicare Care Compare?
You can look up Helping Hands Home Health Care & Hospice (CCN A01504) at https://www.medicare.gov/care-compare/details/hospice/A01504?state=CA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.