Gentiva
Palm Desert, CA · Medicare-certified hospice (CCN 051716)
CMS process measure: 97.65 (state average 93.41 — above state average)
Serves: 29 ZIP codes (is yours included? →) · Phone: (760) 346-2816 · Verify on Medicare Care Compare ↗
Gentiva has a 3-star CAHPS family caregiver rating, with 77% of caregivers saying they would definitely recommend it, according to CMS Care Compare. Its composite process-of-care score of 97.65 is above the California state average of 93.41.
Gentiva serves 29 ZIP codes from its office in Palm Desert, California, in Riverside County. Families can confirm whether their specific ZIP code is included by contacting the hospice directly.
Yes, Gentiva is Medicare-certified (CCN 051716, since 1998); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. No further cost details are included here.
About this hospice
Gentiva is a for-profit hospice provider based in Palm Desert, California, serving families in Riverside County and the surrounding area. It has been Medicare-certified since February 13, 1998, under CMS Certification Number (CCN) 051716.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 3 stars. Of those surveyed, 77% said they would definitely recommend this hospice to others, and 81% rated their overall experience of care a 9 or 10 on a 10-point scale.
On CMS's composite process-of-care measure, which reflects how consistently a hospice performs a bundle of recommended care practices, Gentiva scored 97.65, compared to a California state average of 93.41 — placing it above the state average. CMS also reports a care index score of 9 and notes that 57.9% of patients received visits from hospice staff in the final days of life, based on the same data set.
Gentiva's service area, as reflected in CMS data, spans 29 ZIP codes.
Medicare's hospice benefit covers hospice care for eligible patients, but this profile does not include cost details. All figures above come from CMS Care Compare data; families should verify current details directly with CMS or the hospice, as survey and quality data are updated periodically and reflect specific reporting periods.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva has been Medicare-certified since February 13, 1998, under CCN 051716, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data shows a 3-star CAHPS rating, with 77% of family caregivers saying they would definitely recommend Gentiva and 81% rating their experience a 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process-of-care score is 97.65, above the California state average of 93.41. CMS also reports a care index score of 9 and notes that 57.9% of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
According to CMS data, Gentiva serves 29 ZIP codes from its Palm Desert, California office in Riverside County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 29 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is listed as a for-profit organization in CMS records. Ownership type alone doesn't determine quality of care; CMS quality and survey data are better indicators to review.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since February 13, 1998.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for those with a life expectancy of six months or less who are no longer pursuing curative treatment.
Does choosing hospice mean giving up treatment?
No. Hospice shifts the focus from curing an illness to comfort, dignity, and quality of life; patients can still receive medications and treatments aimed at symptom relief.
Where is hospice care provided — at home or in a facility?
The data provided doesn't specify care settings; please contact Gentiva at (760) 346-2816 or check Medicare Care Compare to confirm.
How do I start hospice care with this provider?
To start care, contact Gentiva directly at (760) 346-2816 and verify current details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
You may want to ask about caregiver satisfaction scores, how quickly staff respond, what services are included, and how the hospice supports families — Gentiva can be reached at (760) 346-2816 for specifics.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva (CCN 051716) directly at https://www.medicare.gov/care-compare/details/hospice/051716?state=CA to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.