Gentiva
Jefferson City, MO · Medicare-certified hospice (CCN 261684)
CMS process measure: 99.63 (state average 95.27 — above state average)
Serves: 76 ZIP codes (is yours included? →) · Phone: (573) 469-4895 · Verify on Medicare Care Compare ↗
Gentiva has a CAHPS family-caregiver rating of 4 stars, with 89% of caregivers saying they would definitely recommend this hospice. Its CMS composite process score of 99.63 is above the Missouri state average of 95.27.
Gentiva serves 76 ZIP codes from its office in Jefferson City, Missouri, in Cole County.
Yes, Gentiva is Medicare-certified (CCN 261684), certified since October 6, 2020; the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice based in Jefferson City, Missouri, serving families in Cole County and the surrounding region. It has been Medicare-certified since October 6, 2020 (CCN 261684).
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave Gentiva an overall rating of 4 stars. In that same survey, 89% of caregivers said they would definitely recommend this hospice, and 82% rated their overall experience 9 or 10 out of 10.
On CMS's composite process quality measure, which reflects how consistently a hospice provides recommended care processes, Gentiva scored 99.63, compared with a Missouri state average of 95.27 — placing it above the state average on this measure. CMS also reports a care index score of 10 for this hospice and notes that 87.9% of patients received visits from hospice staff in the last days of life, as measured by CMS.
Gentiva's service area, based on CMS data, covers 76 ZIP codes reachable from its Jefferson City office.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details are provided here. All figures above come from CMS Care Compare data; families should confirm current details directly with the hospice or on Medicare.gov, as CMS updates these figures periodically and some measures may not be published for every hospice due to small patient counts.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 261684) since October 6, 2020, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, Gentiva received a 4-star rating from family caregivers, with 89% saying they would definitely recommend it and 82% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's CMS composite process score is 99.63, above the Missouri state average of 95.27; CMS also lists a care index score of 10 and reports that 87.9% of patients received visits from staff in the last days of life.
What areas and ZIP codes does this hospice serve?
According to CMS data, Gentiva serves 76 ZIP codes from its Jefferson City, Missouri office in Cole County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 76 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type does not by itself indicate quality, so it's worth looking at the CAHPS ratings and quality measures alongside it.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since October 6, 2020.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for people who have decided to stop curative treatment and are focused on comfort near the end of life.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
This isn't specified in the CMS data provided; contact Gentiva at (573) 469-4895 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The CMS data doesn't cover enrollment steps; contact Gentiva at (573) 469-4895 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, quality measure scores, service area, and staffing; for specifics beyond CMS data, contact Gentiva at (573) 469-4895.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva directly at https://www.medicare.gov/care-compare/details/hospice/261684?state=MO to confirm current CMS ratings and information.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.