Gentiva
Forrest City, AR · Medicare-certified hospice (CCN 041510)
CMS process measure: 96.83 (state average 97.84 — below state average)
Serves: 52 ZIP codes (is yours included? →) · Phone: (870) 494-8067 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS reported that 86% would definitely recommend Gentiva, and 84% rated care a 9 or 10 out of 10. On CMS's composite process measure, Gentiva scored 96.83, which is below the Arkansas state average of 97.84.
Gentiva serves 52 ZIP codes from its Forrest City, Arkansas office in St. Francis County. Families outside this area should contact the hospice directly to confirm coverage.
Yes, Gentiva is Medicare-certified, with CCN 041510, certified since 1989. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies that eligibility.
About this hospice
Gentiva is a for-profit hospice based in Forrest City, Arkansas, serving families in St. Francis County and surrounding areas. It has been Medicare-certified since February 23, 1989, meaning it has met federal health and safety requirements for hospice care for over three decades.
According to CMS Care Compare data, family caregivers surveyed through the CAHPS Hospice Survey reported that 86% would definitely recommend Gentiva to others, and 84% rated the overall care a 9 or 10 out of 10. CMS has not published a separate CAHPS star rating for this hospice in the data provided.
On CMS's composite process measure — which reflects how consistently a hospice completes recommended care processes such as pain screening and symptom assessment — Gentiva scored 96.83, compared to the Arkansas state average of 97.84, placing it below the state average on this measure. CMS also reports a care index score of 10 and notes that 80.4% of patients received visits from hospice staff in the last days of life, based on the data supplied.
Gentiva's service area covers 52 ZIP codes from its Forrest City office. All figures above come from CMS Care Compare data as provided; where a specific measure is not included here, that does not indicate poor quality, as CMS sometimes withholds figures for hospices with small patient counts. The Medicare hospice benefit covers hospice care for eligible patients; no cost details are provided here beyond that.
Questions families ask
Does Medicare cover care from Gentiva?
Yes, Gentiva is Medicare-certified (CCN 041510), certified since February 23, 1989. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, 86% of family caregivers said they would definitely recommend Gentiva, and 84% rated the care a 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 96.83, compared to the Arkansas state average of 97.84, placing it below the state average on this measure.
What areas and ZIP codes does this hospice serve?
Gentiva serves 52 ZIP codes from its office in Forrest City, St. Francis County, Arkansas.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 52 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type does not directly determine quality of care; CMS quality measures and family survey results are better indicators to review.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since February 23, 1989.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort for those with a terminal diagnosis who have chosen to stop curative treatment, typically when life expectancy is six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the goal of care from curing illness to comfort and quality of life; it does not mean giving up care, and patients can still receive medication and support for symptoms.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Gentiva delivers care; contact the hospice at (870) 494-8067 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe intake steps; contact Gentiva at (870) 494-8067 to ask how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about CAHPS survey results, quality measure scores, service area, and how care is coordinated; contact Gentiva at (870) 494-8067 for specifics not covered in CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva directly at https://www.medicare.gov/care-compare/details/hospice/041510?state=AR to review current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.