Gentiva
El Dorado, AR · Medicare-certified hospice (CCN 041531)
CMS process measure: 94.35 (state average 97.84 — below state average)
Serves: 27 ZIP codes (is yours included? →) · Phone: (870) 498-4359 · Verify on Medicare Care Compare ↗
Family caregivers reported that 79% would definitely recommend Gentiva, and 85% rated their experience a 9 or 10. On CMS's composite process measure, Gentiva scored 94.35, below the Arkansas state average of 97.84.
Gentiva serves 27 ZIP codes from its office in El Dorado, Arkansas, in Union County.
Yes, Gentiva is Medicare-certified (CCN 041531, since 1993); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice based in El Dorado, Arkansas, serving families in Union County and the surrounding area. The hospice has been Medicare-certified since February 25, 1993, meaning it has provided care under Medicare oversight for over three decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey reported that 79% would definitely recommend Gentiva to others, and 85% rated their overall experience with the hospice a 9 or 10 on a 10-point scale. CMS has not published a specific CAHPS star rating figure in the data provided for this listing, so families should check Care Compare directly for the most current star rating.
On CMS's composite process measure — which reflects how consistently core hospice care processes were delivered — Gentiva scored 94.35, compared to the Arkansas state average of 97.84, placing it below the state average on this measure. CMS's care index score for Gentiva is listed as 10, and 78.6% of patients received visits in the last days of life according to reported data.
Gentiva serves 27 ZIP codes from its El Dorado office. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details are provided here. All figures above come from CMS Care Compare data as supplied for this listing; families are encouraged to confirm current figures directly on Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 041531, certified since February 25, 1993). The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, 79% of family caregivers said they would definitely recommend Gentiva, and 85% rated their overall experience a 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 94.35, compared to the Arkansas state average of 97.84 — this places it below the state average on that measure.
What areas and ZIP codes does this hospice serve?
Gentiva serves 27 ZIP codes from its office in El Dorado, Arkansas, in Union County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 27 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type is one factor among many; CMS quality and survey data are helpful ways to compare hospices regardless of ownership structure.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since February 25, 1993.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is specifically for people who have chosen to focus on comfort rather than curative treatment, typically when a doctor estimates a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing the underlying illness; it does not mean giving up all care, and patients can still receive treatment for pain, symptoms, and other conditions.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Gentiva delivers care; please contact the hospice at (870) 498-4359 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include intake details; please contact Gentiva at (870) 498-4359 to learn how to begin care, and verify information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
You might ask about CAHPS caregiver survey results, CMS quality measure scores, services offered, and how the hospice supports families — Gentiva can be reached at (870) 498-4359 for specifics, and you can review its CMS Care Compare profile.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva directly at https://www.medicare.gov/care-compare/details/hospice/041531?state=AR to confirm current CMS ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.