Assist On Call Palliative & Hospice Care, Inc
Pleasant Hill, CA · Medicare-certified hospice (CCN B51733)
CMS process measure: 96.58 (state average 93.41 — above state average)
Serves: 65 ZIP codes (is yours included? →) · Phone: (925) 969-7634 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family caregiver survey results (star rating or percent who would recommend) for Assist On Call Palliative & Hospice Care, Inc, so no caregiver satisfaction figures are available. However, its CMS composite process quality score is 96.58, which is above the California state average of 93.41.
Assist On Call Palliative & Hospice Care, Inc serves 65 ZIP codes from its Pleasant Hill, CA office in Contra Costa County.
Yes, Assist On Call Palliative & Hospice Care, Inc is Medicare-certified (CCN B51733, since 2023); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Assist On Call Palliative & Hospice Care, Inc is a Medicare-certified hospice serving Pleasant Hill, California and the surrounding Contra Costa County area. According to CMS Care Compare data, the hospice has been Medicare-certified since October 9, 2023. CMS Care Compare does not list an ownership type (for-profit, non-profit, or government) for this hospice in the data provided, so families should confirm this directly with the provider or on Medicare Care Compare.
CMS has not published CAHPS family caregiver survey results — including a star rating, percentage who would definitely recommend the hospice, or percentage rating it 9-10 — for this hospice in the data available. This is often the case for hospices with smaller patient counts and should not be read as a sign of lower quality; it simply means CMS has not yet published or released that particular data.
On CMS's composite process quality measure, this hospice scored 96.58, compared to a California state average of 93.41 — placing it above the state average. Its care index score is listed as 8. The hospice reports serving 65 ZIP codes from its Pleasant Hill office, indicating a fairly broad service area within the region.
As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost or fee details are provided here. All figures in this profile come from CMS Care Compare data as supplied, and families are encouraged to verify current details directly with the hospice or through Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Assist On Call Palliative & Hospice Care, Inc is Medicare-certified (CCN B51733) as of October 9, 2023, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family caregiver survey results for this hospice, which is often the case for hospices with smaller patient counts — this does not indicate poor quality, only that data is unavailable.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process quality score is 96.58, above the California state average of 93.41.
What areas and ZIP codes does this hospice serve?
It serves 65 ZIP codes from its Pleasant Hill, CA office in Contra Costa County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 65 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
CMS Care Compare data provided here does not specify the ownership type for this hospice; please contact the hospice at (925) 969-7634 or check Medicare Care Compare to confirm. Ownership type can relate to organizational structure but does not by itself determine care quality.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since October 9, 2023.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment to relieve symptoms, while hospice care focuses on comfort for those nearing the end of life, typically when curative treatment is no longer pursued.
Does choosing hospice mean giving up treatment?
No — hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than treatments aimed at curing the illness; patients can still receive medical care for pain and other symptoms.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact them at (925) 969-7634 or verify on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact the hospice directly at (925) 969-7634 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, quality measures, service area, and how care is coordinated; you can review this hospice's published CMS data and ask the hospice directly at (925) 969-7634 for details not covered here.
How do I verify this hospice on Medicare Care Compare?
You can look up Assist On Call Palliative & Hospice Care, Inc directly at https://www.medicare.gov/care-compare/details/hospice/B51733?state=CA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.