West Hills Health And Rehab
Knoxville, TN · Medicare and Medicaid-certified nursing home (CCN 445501) · 194 certified beds
Health inspection: 4 · Quality measures: 2 · Staffing: 1
Federal fines: none on current record
Phone: (865) 588-7661 · Verify on Medicare Care Compare ↗
West Hills Health And Rehab in Knoxville, TN has a CMS overall star rating of 3 out of 5, which is at the Tennessee state average of 3.0. Its health inspection rating is 4 stars, and its staffing rating is 1 star.
West Hills Health And Rehab reports total nurse hours per resident per day of about 3.41, including roughly 0.40 RN hours per resident per day, with a staffing star rating of 1 out of 5. Nursing staff turnover is reported at 77.0%.
West Hills Health And Rehab has no federal fines on record, with 0 fines totaling $0.00 and 0 payment denials. The provided CMS data does not indicate an abuse icon or Special Focus Facility status for this facility.
About this facility
West Hills Health And Rehab is a Medicare and Medicaid certified nursing home in Knoxville, Knox County, Tennessee, operated as a non-profit corporation. The facility is certified for 194 beds and reports an average of 105.5 residents, and it has been certified since January 20, 2011.
According to CMS Care Compare, West Hills Health And Rehab holds an overall star rating of 3 out of 5, which is at the Tennessee state average of 3.0. Its four component ratings are: health inspection rating of 4 stars, quality measure (QM) rating of 2 stars, and staffing rating of 1 star.
CMS staffing data show total nurse hours per resident per day of approximately 3.41, with RN hours per resident per day of about 0.40. Nursing staff turnover is reported at 77.0%.
On the penalty record, CMS lists 0 federal fines totaling $0.00 for this facility — no federal fines on record — and 0 payment denials.
There is no indication in the provided data of an abuse icon or Special Focus Facility designation for this facility, and no indication of an ownership change in the past 12 months. No chain affiliation information is included in this data set.
This profile is based on CMS Care Compare data; families are encouraged to review the facility's current record directly on Medicare Care Compare for the most up-to-date information.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
West Hills Health And Rehab has an overall rating of 3 out of 5 stars, which is at the Tennessee state average of 3.0.
Does this facility accept Medicare, Medicaid, or both?
Yes, it is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse hours per resident per day are about 3.41, with RN hours of about 0.40 per resident per day; nursing staff turnover is reported at 77.0%, and the CMS staffing rating is 1 out of 5 stars.
Does this facility have federal fines or penalties on record?
No, CMS lists 0 fines totaling $0.00 and 0 payment denials for this facility.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
The data provided does not indicate an abuse icon or Special Focus Facility designation for this facility.
How large is this facility and how many residents live there?
West Hills Health And Rehab is certified for 194 beds and reports an average of 105.5 residents.
Who owns this facility — and is it part of a chain?
It is owned by a non-profit corporation; no chain affiliation data is provided in this record.
How long has this facility been Medicare/Medicaid certified?
The facility has been certified since January 20, 2011.
What do the four different CMS star ratings mean?
CMS publishes an overall rating along with three component ratings — health inspections (4 stars here), staffing (1 star), and quality measures (2 stars) — which combine to form the overall score.
Does this facility offer short-term rehabilitation as well as long-term care?
This detail is not included in the provided data; please contact the facility at (865) 588-7661 or verify on Medicare Care Compare.
What should I look for when touring this facility?
This information is not part of the CMS data provided; please contact the facility at (865) 588-7661 to arrange a tour.
How do I verify this facility's current record on Medicare Care Compare?
You can view the most current record at https://www.medicare.gov/care-compare/details/nursing-home/445501?state=TN.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.