Vivo Healthcare Normandy
Jacksonville, FL · Medicare and Medicaid-certified nursing home (CCN 105684) · 120 certified beds
Health inspection: 3 · Quality measures: 5 · Staffing: 2
Federal fines: none on current record
Phone: (904) 783-3749 · Verify on Medicare Care Compare ↗
Vivo Healthcare Normandy has a CMS overall rating of 4 out of 5 stars, which is above the Florida state average of 3.27. Its health inspection rating is 3 stars and its staffing rating is 2 stars.
Vivo Healthcare Normandy reports total nurse staffing of 3.40 hours per resident per day, including 0.44 RN hours per resident per day, with a nursing staff turnover rate of 54.9%. CMS gives this facility a staffing rating of 2 out of 5 stars.
Vivo Healthcare Normandy has no federal fines on record and no payment denials reported by CMS. There is no abuse icon or Special Focus status flagged for this facility in the provided data.
About this facility
Vivo Healthcare Normandy is a Medicare and Medicaid certified nursing home in Jacksonville, Duval County, Florida. The facility has been certified since January 1990 and holds 120 certified beds, with an average of 113 residents. It operates as a for-profit facility organized as a Limited Liability Company.
According to CMS Care Compare data, Vivo Healthcare Normandy holds an overall star rating of 4 out of 5, which is above the Florida state average of 3.27. The facility's four CMS ratings break down as follows: Health Inspection rating of 3 stars, Quality Measures rating of 5 stars, and Staffing rating of 2 stars.
Nurse staffing levels reported to CMS show total nurse hours per resident per day of 3.40, with RN hours per resident per day of 0.44. Nursing staff turnover is reported at 54.9%.
On the penalty record, CMS data shows no federal fines on record for this facility, with zero fines totaling $0.00, and no payment denials on record.
Vivo Healthcare Normandy is part of the Vivo Healthcare chain, which operates 12 facilities nationally with an average chain rating of 2.4 stars. Ownership has not changed in the past 12 months, so current ratings reflect the current operator.
Source: CMS Medicare Care Compare.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Vivo Healthcare Normandy has an overall CMS rating of 4 out of 5 stars, above the Florida state average of 3.27.
Does this facility accept Medicare, Medicaid, or both?
Yes, it is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is 3.40 hours per resident per day, with 0.44 RN hours per resident per day, and nursing turnover of 54.9%. CMS rates staffing at 2 out of 5 stars.
Does this facility have federal fines or penalties on record?
No, CMS records show zero fines totaling $0.00 and no payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
The provided data does not indicate an abuse icon or Special Focus status for this facility.
How large is this facility and how many residents live there?
The facility has 120 certified beds with an average of 113 residents.
Who owns this facility — and is it part of a chain?
It is a for-profit Limited Liability Company and part of the Vivo Healthcare chain, which operates 12 facilities with an average chain rating of 2.4 stars.
How long has this facility been Medicare/Medicaid certified?
It has been certified since January 12, 1990.
What do the four different CMS star ratings mean?
CMS rates facilities on Overall, Health Inspection, Quality Measures, and Staffing; this facility scores 4, 3, 5, and 2 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
The provided data does not specify service types; contact the facility at 9047833749 and verify on Medicare Care Compare.
What should I look for when touring this facility?
The data provided does not cover tour details; contact the facility at 9047833749 to arrange a visit and review the inspection record on Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can view the current record at https://www.medicare.gov/care-compare/details/nursing-home/105684?state=FL.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.