Shenandoah Center
Charles Town, WV · Medicare and Medicaid-certified nursing home (CCN 515167) · 78 certified beds
Health inspection: 2 · Quality measures: 2 · Staffing: 2
Federal fines: 4 totaling $48,469
Phone: (304) 724-1101 · Verify on Medicare Care Compare ↗
Shenandoah Center has a CMS overall rating of 2 out of 5 stars, which is below the West Virginia state average of about 3 stars. Its health inspection rating is 2 stars and its staffing rating is also 2 stars.
Shenandoah Center reports total nurse staffing of about 3.03 hours per resident per day, including 0.91 RN hours per resident per day, with a staffing rating of 2 out of 5 stars. Nursing staff turnover is reported at 41.9%.
Shenandoah Center has 4 federal fines on record totaling $48,469.00, with 0 payment denials. CMS does not display an abuse icon for this facility, and it is not currently part of CMS's Special Focus Facility program.
About this facility
Shenandoah Center is a Medicare and Medicaid certified nursing home in Charles Town, Jefferson County, West Virginia, operating with 78 certified beds and an average daily census of 74.9 residents. The facility is organized as a for-profit corporation and has been certified since April 1998. It is part of the Genesis Healthcare chain, which operates 184 facilities nationwide with an average CMS rating of 2.4 stars; Shenandoah Center's individual ratings are noted below. Ownership has not changed in the past 12 months.
According to CMS Care Compare, Shenandoah Center holds an overall rating of 2 out of 5 stars, below the West Virginia state average of 2.98. Its component ratings are: health inspection 2 stars, quality measures 2 stars, and staffing 2 stars.
Nurse staffing data reported to CMS show total nurse staffing of 3.03 hours per resident per day, including 0.91 RN hours per resident per day. Nursing staff turnover is reported at 41.9%.
On penalties, CMS records show 4 federal fines totaling $48,469.00 assessed against this facility, with 0 payment denials on record. There is no abuse icon flagged for this facility, and it is not listed in CMS's Special Focus Facility program, which designates homes as persistently underperforming and subject to increased inspection scrutiny.
This profile is based on CMS Care Compare data; families should verify current details directly on Care Compare before making a decision.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Shenandoah Center has an overall rating of 2 out of 5 stars, below the West Virginia state average of 2.98 stars.
Does this facility accept Medicare, Medicaid, or both?
Yes, Shenandoah Center is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is 3.03 hours per resident per day, including 0.91 RN hours, with a staffing rating of 2 stars and nursing turnover of 41.9%.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 4 fines totaling $48,469.00 and 0 payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No, this facility does not have the CMS abuse icon displayed and is not in the Special Focus Facility program.
How large is this facility and how many residents live there?
Shenandoah Center has 78 certified beds and an average of 74.9 residents.
Who owns this facility — and is it part of a chain?
It is owned by a for-profit corporation and is part of the Genesis Healthcare chain, which has 184 facilities averaging a 2.4 star rating.
How long has this facility been Medicare/Medicaid certified?
Shenandoah Center has been certified since April 16, 1998.
What do the four different CMS star ratings mean?
CMS publishes an overall rating along with separate ratings for health inspections, staffing, and quality measures, all on a 1-to-5 star scale; Shenandoah Center scores 2 stars in each of these three component areas.
Does this facility offer short-term rehabilitation as well as long-term care?
The data provided does not specify rehabilitation services; contact the facility at 3047241101 and verify on Medicare Care Compare.
What should I look for when touring this facility?
The data provided does not cover tour details; contact the facility at 3047241101 to arrange a visit.
How do I verify this facility's current record on Medicare Care Compare?
You can review the current record at https://www.medicare.gov/care-compare/details/nursing-home/515167?state=WV.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.