Regency Care Center
Norwalk, IA · Medicare and Medicaid-certified nursing home (CCN 165399) · 101 certified beds
Health inspection: 1 · Quality measures: 3 · Staffing: 1
Federal fines: 1 totaling $78,497
Phone: (515) 981-4269 · Verify on Medicare Care Compare ↗
CMS gives Regency Care Center an overall rating of 1 out of 5 stars, below Iowa's state average of 3.07 stars. Its health inspection rating is 1 star and its staffing rating is also 1 star.
Regency Care Center reports total nurse staffing of about 3.15 hours per resident per day, including 0.35 RN hours per resident per day, and carries a CMS staffing rating of 1 star. CMS did not report a nursing turnover percentage for this facility.
Yes, Regency Care Center has 1 federal fine on record totaling $78,497.00, with no payment denials. CMS also displays an abuse icon for this facility, meaning families should review its inspection record on Care Compare.
About this facility
Regency Care Center is a for-profit nursing home in Norwalk, Iowa (Warren County), certified since September 1998 for both Medicare and Medicaid. It is licensed for 101 beds with an average of 67.2 residents. The facility is part of the Campbell Street Services chain, which operates 22 facilities with an average CMS rating of 2.1 stars.
According to CMS Care Compare, Regency Care Center holds an overall rating of 1 out of 5 stars, below the Iowa state average of 3.07. Its component ratings are: health inspection 1 star, staffing 1 star, and quality measures 3 stars.
Nurse staffing totals 3.15 hours per resident per day, including 0.35 RN hours per resident per day. CMS data on file did not report a nursing turnover percentage for this facility.
CMS records show 1 federal fine totaling $78,497.00 and no payment denials on record.
Regency Care Center carries a CMS abuse icon (Y), meaning CMS displays an abuse warning icon for this facility on Care Compare; families should review the facility's inspection record directly on Medicare Care Compare before making decisions.
Ownership of this facility changed within the last 12 months, so current star ratings may reflect performance under the prior operator rather than the current one.
Source: CMS Medicare Care Compare data.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Regency Care Center has an overall CMS rating of 1 out of 5 stars, below Iowa's state average of 3.07 stars.
Does this facility accept Medicare, Medicaid, or both?
It accepts both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is about 3.15 hours per resident per day, including 0.35 RN hours per resident per day, with a staffing rating of 1 star; CMS did not report a turnover percentage.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 1 fine totaling $78,497.00 and no payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
CMS displays an abuse icon for this facility; no Special Focus program status is listed in the data provided.
How large is this facility and how many residents live there?
It is certified for 101 beds with an average of 67.2 residents.
Who owns this facility — and is it part of a chain?
It is owned by a for-profit corporation and is part of the Campbell Street Services chain, which operates 22 facilities averaging 2.1 stars; ownership changed within the last 12 months, so ratings may reflect the prior operator.
How long has this facility been Medicare/Medicaid certified?
It has been certified since September 22, 1998.
What do the four different CMS star ratings mean?
CMS rates facilities on overall, health inspection, staffing, and quality measures; Regency Care Center scores 1, 1, 1, and 3 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
This is not specified in the CMS data provided; contact the facility at 5159814269 and verify on Medicare Care Compare.
What should I look for when touring this facility?
The data provided does not cover tour details; contact the facility at 5159814269 to arrange a visit.
How do I verify this facility's current record on Medicare Care Compare?
You can review the full record at https://www.medicare.gov/care-compare/details/nursing-home/165399?state=IA.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.