Pontchartrain Health Care Center
Mandeville, LA · Medicare and Medicaid-certified nursing home (CCN 195297) · 182 certified beds
Health inspection: 1 · Quality measures: 1 · Staffing: 2
Federal fines: 1 totaling $105,898
Phone: (985) 626-8581 · Verify on Medicare Care Compare ↗
CMS gives Pontchartrain Health Care Center an overall rating of 1 out of 5 stars, below the Louisiana state average of 2.52. Its health inspection rating is 1 out of 5, and its staffing rating is 2 out of 5.
Pontchartrain Health Care Center reports total nurse staffing of about 3.55 hours per resident per day, including just 0.20 RN hours per resident per day, with a nursing staff turnover rate of 54.7%. CMS rates its staffing at 2 out of 5 stars.
Pontchartrain Health Care Center has 1 federal fine on record totaling $105,898.00, with 0 payment denials. CMS also lists this facility as an SFF Candidate under its Special Focus Facility program for persistently underperforming facilities under increased inspection.
About this facility
Pontchartrain Health Care Center is a for-profit corporation-owned nursing home in Mandeville, St. Tammany Parish, Louisiana, certified for both Medicare and Medicaid since September 1994. The facility is certified for 182 beds and reports an average daily resident census of 102.3.
According to CMS Care Compare, Pontchartrain Health Care Center holds an overall star rating of 1 out of 5, below the Louisiana state average of 2.52. Its health inspection rating is 1 out of 5, its quality measure (QM) rating is 1 out of 5, and its staffing rating is 2 out of 5.
Nurse staffing data show total nurse hours of 3.548 per resident per day, including 0.204 RN hours per resident per day. Nursing staff turnover is reported at 54.7%.
CMS penalty records show 1 federal fine totaling $105,898.00, and 0 payment denials on record. CMS lists this facility as an 'SFF Candidate' under its Special Focus Facility program, meaning it has a history of persistent poor quality and is being monitored more closely than other facilities through increased inspections.
Pontchartrain Health Care Center is part of the Inspired Healthcare Management chain, which operates 6 facilities with an average chain rating of 1.5 out of 5. There has been no ownership change reported in the past 12 months.
Data sourced from CMS Medicare Care Compare.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Pontchartrain Health Care Center has a CMS overall rating of 1 out of 5 stars, which is below the Louisiana state average of 2.52.
Does this facility accept Medicare, Medicaid, or both?
The facility is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is about 3.55 hours per resident per day, including 0.20 RN hours, with a nursing turnover rate of 54.7% and a staffing star rating of 2 out of 5.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 1 fine totaling $105,898.00 and 0 payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
CMS lists this facility as an 'SFF Candidate' in its Special Focus Facility program, indicating a history of persistent poor quality under increased inspection; no abuse icon is noted in the data provided.
How large is this facility and how many residents live there?
The facility is certified for 182 beds and has an average daily census of 102.3 residents.
Who owns this facility — and is it part of a chain?
It is owned by a for-profit corporation and is part of the Inspired Healthcare Management chain, which operates 6 facilities with an average rating of 1.5 out of 5.
How long has this facility been Medicare/Medicaid certified?
The facility was first approved for Medicare/Medicaid certification in September 1994.
What do the four different CMS star ratings mean?
CMS publishes an overall rating plus separate ratings for health inspections, staffing, and quality measures; this facility scores 1, 1, 2, and 1 out of 5 respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
The data provided does not specify service types; contact the facility at 9856268581 and verify current offerings on Medicare Care Compare.
What should I look for when touring this facility?
The data provided does not cover tour details; contact the facility at 9856268581 to arrange a visit and verify conditions on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can review the facility's current record at https://www.medicare.gov/care-compare/details/nursing-home/195297?state=LA.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.