Norfolk Health Care Center
Norfolk, VA · Medicare and Medicaid-certified nursing home (CCN 495210) · 180 certified beds
Health inspection: 1 · Quality measures: 2 · Staffing: 1
Federal fines: 1 totaling $102,245
Phone: (757) 626-1642 · Verify on Medicare Care Compare ↗
Norfolk Health Care Center has a CMS overall star rating of 1 out of 5, below the Virginia state average of 2.95. Its health inspection rating is 1 out of 5 and its staffing rating is 1 out of 5.
Norfolk Health Care Center reports total nurse staffing of about 3.13 hours per resident per day, including 0.44 RN hours per resident per day, with a staffing star rating of 1 out of 5. Nursing staff turnover is reported at 72.8%, which is high.
Norfolk Health Care Center has 1 federal fine on record totaling $102,245.00, with 0 payment denials reported by CMS. No abuse icon or Special Focus status is indicated in the available CMS data for this facility.
About this facility
Norfolk Health Care Center is a for-profit corporation-owned nursing home in Norfolk, Virginia, certified for Medicare and Medicaid since May 1990. The facility is licensed for 180 beds and reports an average daily census of 166.1 residents.
According to CMS Care Compare, Norfolk Health Care Center holds an overall star rating of 1 out of 5, below the Virginia state average of 2.95. Its health inspection rating is 1 out of 5, its staffing rating is 1 out of 5, and its quality measure (QM) rating is 2 out of 5.
Total nurse staffing is reported at 3.13 hours per resident per day, including 0.44 RN hours per resident per day. Nursing staff turnover is reported at 72.8%, a high figure relative to national norms.
CMS records show 1 federal fine totaling $102,245.00 for this facility, and 0 payment denials on record.
Norfolk Health Care Center is part of the Lifeworks Rehab chain, which operates 64 facilities nationally with an average chain rating of 2.1 out of 5. CMS records do not indicate an ownership change within the past 12 months, and no abuse icon or Special Focus designation is listed for this facility in the provided data.
Families evaluating this facility should review the full inspection history and quality measures directly on Medicare Care Compare, as star ratings and staffing figures are updated periodically. This profile reflects the CMS data snapshot provided and should be verified against the current Care Compare listing before making decisions.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Norfolk Health Care Center has an overall rating of 1 out of 5 stars, below the Virginia state average of 2.95.
Does this facility accept Medicare, Medicaid, or both?
Yes, it is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is 3.13 hours per resident per day, including 0.44 RN hours per resident per day, with a staffing rating of 1 out of 5. Nursing turnover is reported at 72.8%.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 1 fine totaling $102,245.00, and 0 payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
The provided CMS data does not indicate an abuse icon or Special Focus designation for this facility.
How large is this facility and how many residents live there?
The facility is certified for 180 beds and has an average daily census of 166.1 residents.
Who owns this facility — and is it part of a chain?
It is owned by a for-profit corporation and is part of the Lifeworks Rehab chain, which operates 64 facilities nationally with an average rating of 2.1 out of 5.
How long has this facility been Medicare/Medicaid certified?
It has been certified since May 4, 1990.
What do the four different CMS star ratings mean?
CMS rates facilities on overall, health inspection, staffing, and quality measure (QM) performance; this facility scores 1, 1, 1, and 2 out of 5 respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
This is not specified in the available CMS data; contact the facility at 7576261642 and verify on Medicare Care Compare.
What should I look for when touring this facility?
The provided data does not cover tour details; contact the facility at 7576261642 to arrange a visit and verify current conditions on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can view the current listing at https://www.medicare.gov/care-compare/details/nursing-home/495210?state=VA.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.