Heritage Health Services
Port Washington, WI · Medicare and Medicaid-certified nursing home (CCN 525586) · 50 certified beds
Health inspection: 2 · Quality measures: 2 · Staffing: 3
Federal fines: 1 totaling $17,170
Phone: (262) 284-5892 · Verify on Medicare Care Compare ↗
Heritage Health Services has a CMS overall star rating of 2 out of 5, which is below the Wisconsin state average of 2.98. Its health inspection rating is 2 stars and its staffing rating is 3 stars.
Heritage Health Services reports 3.72 total nurse hours per resident per day, including 1.17 RN hours per resident per day, with a nursing staff turnover rate of 57.5%. CMS gives the facility a staffing rating of 3 out of 5 stars.
Heritage Health Services has 1 federal fine on record totaling $17,170.00, and no payment denials on record. CMS does not display an abuse icon for this facility and it is not currently in the Special Focus program.
About this facility
Heritage Health Services is a 50-bed skilled nursing facility in Port Washington, Wisconsin (Ozaukee County), with an average daily census of 29.5 residents. It is a for-profit, limited liability company, first approved for Medicare and Medicaid certification on June 1, 1996, and continues to accept both Medicare and Medicaid.
According to CMS Care Compare, Heritage Health Services holds an overall star rating of 2 out of 5, below the Wisconsin state average of 2.98. Its component ratings are: health inspections 2 stars, quality measures 2 stars, and staffing 3 stars.
Nurse staffing levels are reported at 3.72 total nurse hours per resident per day, including 1.17 RN hours per resident per day. Nursing staff turnover is 57.5%, according to CMS data.
On its penalty record, CMS reports 1 federal fine totaling $17,170.00, and no payment denials on record.
Heritage Health Services is part of the North Shore Healthcare chain, which operates 59 facilities nationally with an average chain rating of 2.7 stars. Ownership has not changed in the past 12 months.
This profile is based on CMS Care Compare data; families should verify current details directly on Care Compare before making a decision.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Heritage Health Services has a CMS overall rating of 2 out of 5 stars, below the Wisconsin state average of 2.98.
Does this facility accept Medicare, Medicaid, or both?
Yes, Heritage Health Services accepts both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
The facility reports 3.72 total nurse hours per resident per day, including 1.17 RN hours, with a 57.5% nursing turnover rate and a staffing star rating of 3.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 1 fine totaling $17,170.00 and no payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No abuse icon is indicated and no Special Focus status is listed in the data provided.
How large is this facility and how many residents live there?
Heritage Health Services is certified for 50 beds and has an average daily census of 29.5 residents.
Who owns this facility — and is it part of a chain?
It is a for-profit LLC and part of the North Shore Healthcare chain, which includes 59 facilities with an average rating of 2.7 stars.
How long has this facility been Medicare/Medicaid certified?
It has been certified since June 1, 1996.
What do the four different CMS star ratings mean?
CMS rates facilities on overall quality, health inspections, staffing, and quality measures (QM); Heritage Health Services scores 2, 2, 3, and 2 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
This detail is not included in the CMS data provided; contact the facility at 2622845892 or check Medicare Care Compare to confirm.
What should I look for when touring this facility?
The data provided does not cover tour details; contact the facility at 2622845892 to arrange a visit.
How do I verify this facility's current record on Medicare Care Compare?
You can view the most current information at https://www.medicare.gov/care-compare/details/nursing-home/525586?state=WI.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.