Heritage Hall-Rich Creek
Rich Creek, VA · Medicare and Medicaid-certified nursing home (CCN 495371) · 120 certified beds
Health inspection: 4 · Quality measures: 3 · Staffing: 2
Federal fines: none on current record
Phone: (540) 726-2328 · Verify on Medicare Care Compare ↗
Heritage Hall-Rich Creek has a CMS overall rating of 4 stars, above the Virginia state average of 2.95 stars. Its health inspection rating is 4 stars, while its staffing rating is 2 stars.
Heritage Hall-Rich Creek reports 3.58 total nurse hours per resident per day, including 0.40 RN hours per resident per day, with a staffing star rating of 2. Nursing staff turnover is reported at 38.4%.
Heritage Hall-Rich Creek has no federal fines on record, with 0 fines totaling $0.00 and 0 payment denials reported by CMS. CMS data provided does not indicate an abuse icon or a Special Focus program designation for this facility.
About this facility
Heritage Hall-Rich Creek is a Medicare and Medicaid certified nursing home in Rich Creek, Giles County, Virginia. It is organized as a for-profit limited liability company and has been federally certified since December 2003. The facility is certified for 120 beds and reports an average of 101.5 residents.
According to CMS Care Compare, Heritage Hall-Rich Creek holds an overall rating of 4 stars, above the Virginia state average of 2.95 stars. Its component ratings are: health inspection 4 stars, quality measures 3 stars, and staffing 2 stars.
Nurse staffing is reported at 3.58 total nurse hours per resident per day, with 0.40 RN hours per resident per day. Nursing staff turnover is reported at 38.4%.
On penalties, CMS records show 0 fines with $0.00 in total fines, and 0 payment denials for this facility \u2014 no federal fines on record. CMS does not list an abuse icon or a Special Focus program designation for this facility in the supplied data.
Heritage Hall-Rich Creek is part of the Heritage Hall chain, which operates 15 facilities nationally with an average CMS rating of 4.1 stars. Ownership has not changed in the past 12 months, so current ratings reflect the present operator.
Families are encouraged to review the full inspection record and current details directly on CMS Care Compare, as this profile reflects a snapshot of that data.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Heritage Hall-Rich Creek has an overall CMS rating of 4 stars, above the Virginia state average of 2.95 stars.
Does this facility accept Medicare, Medicaid, or both?
Yes, it is certified to accept both Medicare and Medicaid.
How well is this facility staffed \u2014 nurse hours per resident and turnover?
The facility reports 3.58 total nurse hours per resident per day, including 0.40 RN hours per resident per day, with a staffing star rating of 2 and nursing turnover of 38.4%.
Does this facility have federal fines or penalties on record?
No, CMS records show 0 fines totaling $0.00 and 0 payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
The data provided does not indicate an abuse icon or Special Focus program status for this facility.
How large is this facility and how many residents live there?
It is certified for 120 beds and reports an average of 101.5 residents.
Who owns this facility \u2014 and is it part of a chain?
It is owned by a for-profit limited liability company and is part of the Heritage Hall chain, which includes 15 facilities with an average rating of 4.1 stars.
How long has this facility been Medicare/Medicaid certified?
It has been certified since December 1, 2003.
What do the four different CMS star ratings mean?
CMS publishes an overall rating plus three component ratings \u2014 health inspections, staffing, and quality measures \u2014 which combine into the overall score; this facility scores 4, 4, 2, and 3 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
This detail is not included in the provided data; contact the facility at 5407262328 or verify on Medicare Care Compare.
What should I look for when touring this facility?
The provided data does not cover tour details; contact the facility at 5407262328 or verify on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can review the current record at https://www.medicare.gov/care-compare/details/nursing-home/495371?state=VA.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.