Charlwell House Health And Rehabilitation
Norwood, MA · Medicare and Medicaid-certified nursing home (CCN 225208) · 124 certified beds
Health inspection: 2 · Quality measures: 1 · Staffing: 4
Federal fines: none on current record
Phone: (781) 762-7700 · Verify on Medicare Care Compare ↗
Charlwell House Health And Rehabilitation has a CMS overall star rating of 1 out of 5, which is below the Massachusetts state average of 3.04 stars. Its health inspection rating is 2 stars and its staffing rating is 4 stars.
Charlwell House reports total nurse staffing of about 3.36 hours per resident per day, including 0.66 RN hours per resident per day, with a nursing staff turnover rate of 27.0 percent, and CMS gives it a staffing rating of 4 out of 5 stars.
Charlwell House has no federal fines on record, with 0 fines totaling $0.00 and 0 payment denials reported by CMS. CMS does not show an abuse icon or Special Focus Facility status for this facility.
About this facility
Charlwell House Health And Rehabilitation is a Medicare- and Medicaid-certified nursing home in Norwood, Norfolk County, Massachusetts, first approved for certification in 1972. It is licensed for 124 certified beds and reports an average daily census of 75.4 residents. The facility is organized as a for-profit limited liability company and is part of the Best Care Services chain, which operates 10 facilities nationally with an average chain rating of 2.3 stars.
According to CMS Care Compare data, Charlwell House holds an overall star rating of 1 out of 5, which falls below the Massachusetts state average of 3.04. Its component ratings are: 2 stars for health inspections, 1 star for quality measures, and 4 stars for staffing. Ownership has not changed in the past 12 months.
On staffing, CMS reports total nurse staffing of 3.36 hours per resident per day, including 0.66 RN hours per resident per day, with a nursing staff turnover rate of 27.0%.
Regarding the penalty record, CMS lists 0 federal fines totaling $0.00 and 0 payment denials for this facility — no federal fines on record. CMS does not indicate an abuse icon or a Special Focus Facility designation for Charlwell House at this time.
Families evaluating this facility should note the below-average overall and quality-measure ratings alongside the higher staffing rating, and are encouraged to review the full inspection history directly on CMS Care Compare, current as of the latest published CMS data refresh.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Charlwell House has an overall rating of 1 out of 5 stars, below the Massachusetts state average of 3.04 stars.
Does this facility accept Medicare, Medicaid, or both?
Yes, it is certified to accept both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is about 3.36 hours per resident per day, including 0.66 RN hours per resident per day, with 27.0% nursing staff turnover; the CMS staffing rating is 4 out of 5 stars.
Does this facility have federal fines or penalties on record?
No, CMS lists 0 fines totaling $0.00 and 0 payment denials for this facility.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No, the data provided shows no abuse icon or Special Focus Facility designation for Charlwell House.
How large is this facility and how many residents live there?
It has 124 certified beds and an average daily census of 75.4 residents.
Who owns this facility — and is it part of a chain?
It is owned by a for-profit limited liability company and is part of the Best Care Services chain, which operates 10 facilities with an average chain rating of 2.3 stars.
How long has this facility been Medicare/Medicaid certified?
It was first approved for certification on February 15, 1972.
What do the four different CMS star ratings mean?
CMS publishes an overall rating plus separate ratings for health inspections, quality measures, and staffing; for Charlwell House these are 1, 2, 1, and 4 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
The provided data does not specify service lines; contact the facility at (781) 762-7700 or verify on Medicare Care Compare.
What should I look for when touring this facility?
The data provided does not cover tour details; contact the facility at (781) 762-7700 to arrange a visit and verify current conditions.
How do I verify this facility's current record on Medicare Care Compare?
You can review the full and most current record at https://www.medicare.gov/care-compare/details/nursing-home/225208?state=MA.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.