Bickford Health Care Center
Windsor Locks, CT · Medicare and Medicaid-certified nursing home (CCN 075358) · 48 certified beds
Health inspection: 1 · Quality measures: 3 · Staffing: 1
Federal fines: 3 totaling $122,338 · 1 payment denial
Phone: (860) 623-4351 · Verify on Medicare Care Compare ↗
Bickford Health Care Center holds a CMS Overall Star Rating of 1 out of 5, below the Connecticut state average of 2.99. Its Health Inspection rating is 1 star and its Staffing rating is 1 star.
CMS has not reported specific total nurse hours or RN hours per resident per day for Bickford Health Care Center in this data, but the facility's CMS Staffing Star Rating is 1 out of 5, and turnover figures were not provided. Families should check Medicare Care Compare for the latest staffing detail.
Bickford Health Care Center has 3 federal fines on record totaling $122,338.00, plus 1 payment denial. CMS also displays its abuse icon for this facility and has designated it an SFF Candidate under the Special Focus program, meaning it is persistently underperforming and under increased inspection.
About this facility
Bickford Health Care Center is a 48-bed nursing home in Windsor Locks, Connecticut, with an average daily census of 37.3 residents. The facility is organized as a non-profit (other) provider and is certified to accept both Medicare and Medicaid, having first been approved for participation on October 1, 1991. Ownership has not changed in the past 12 months, so current ratings reflect the current operator.
According to CMS Care Compare, Bickford Health Care Center holds an Overall Star Rating of 1 out of 5, which is below the Connecticut state average of 2.99. Its Health Inspection rating is 1 star, its Staffing rating is 1 star, and its Quality Measures rating is 3 stars.
CMS staffing data show total nurse hours per resident per day and nurse turnover figures are reflected in the facility's 1-star staffing rating; specific hour and turnover figures were not provided in this listing's data. Families should consult Care Compare for the precise numbers.
On penalties, CMS records show 3 federal fines totaling $122,338.00, and 1 payment denial has been imposed against this facility.
CMS displays its abuse warning icon for this facility, and families should review the inspection record on Care Compare for details. In addition, this facility is designated as an SFF Candidate under CMS's Special Focus program, meaning it has been identified as persistently underperforming and is subject to increased inspection frequency by CMS.
No chain affiliation was provided in this listing's data. This profile is based on CMS Care Compare data; families should verify current details directly on Care Compare before making a decision.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Bickford Health Care Center has a CMS Overall Star Rating of 1 out of 5, which is below the Connecticut state average of 2.99.
Does this facility accept Medicare, Medicaid, or both?
Yes, this facility is certified to accept both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
CMS gives this facility a Staffing Star Rating of 1 out of 5; specific nurse hours per resident and turnover percentages were not included in this data, so contact the facility at (860) 623-4351 or check Medicare Care Compare.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 3 fines totaling $122,338.00 and 1 payment denial against this facility.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
Yes, CMS displays its abuse icon for this facility, and it is designated an SFF Candidate, meaning it is persistently underperforming and under increased CMS inspection.
How large is this facility and how many residents live there?
The facility has 48 certified beds and an average daily census of 37.3 residents.
Who owns this facility — and is it part of a chain?
It is owned by a non-profit (other) organization; no chain affiliation was provided in the available data.
How long has this facility been Medicare/Medicaid certified?
It has been certified since October 1, 1991.
What do the four different CMS star ratings mean?
CMS publishes separate star ratings for Overall performance, Health Inspections, Staffing, and Quality Measures; here they are 1, 1, 1, and 3 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
This data does not specify service types; contact the facility at (860) 623-4351 and verify on Medicare Care Compare.
What should I look for when touring this facility?
This data does not cover tour details; contact the facility at (860) 623-4351 to arrange a visit and review the inspection report on Care Compare beforehand.
How do I verify this facility's current record on Medicare Care Compare?
You can view the latest CMS ratings and inspection details at https://www.medicare.gov/care-compare/details/nursing-home/075358?state=CT.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.