West Michigan Hospice, Llc
Caledonia, MI · Medicare-certified hospice (CCN 231679)
CMS process measure: 34.78 (state average 97.27 — below state average)
Serves: 56 ZIP codes (is yours included? →) · Phone: (231) 246-1652 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS gave West Michigan Hospice, LLC strong marks, with 97% saying they would definitely recommend it and 93% rating their experience 9 or 10 out of 10. On CMS's composite process measure, the hospice scored 34.78, which is below the Michigan state average of 97.27.
West Michigan Hospice, LLC serves 56 ZIP codes from its office in Caledonia, Michigan, in Kent County. Families in the surrounding area can contact the hospice directly to confirm whether their specific ZIP code is included.
Yes, West Michigan Hospice, LLC is Medicare-certified (CCN 231679, since May 2020). The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
West Michigan Hospice, LLC is a for-profit hospice based in Caledonia, Michigan, serving families in Kent County. It has been Medicare-certified since May 7, 2020, under CMS Certification Number (CCN) 231679.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey reported high satisfaction: 97% said they would definitely recommend this hospice to others, and 93% rated their overall experience 9 or 10 out of 10. CMS has not published a separate overall CAHPS star rating for this hospice in the data available.
On CMS's composite process measure — which reflects how consistently a hospice completes a bundle of recommended care processes — West Michigan Hospice, LLC scored 34.78, compared to a Michigan state average of 97.27. This places the hospice below the state average on this particular measure. CMS also reports a care index score of 8 and notes that 58.2% of patients received visits from hospice staff during the last days of life; families are encouraged to view these figures directly on Care Compare for full context.
The hospice's service area currently covers 56 ZIP codes, reflecting a broad reach across the region from its Caledonia office.
The Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures in this listing come from CMS Care Compare data and may be updated periodically; families should confirm current details directly with the hospice or on Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. West Michigan Hospice, LLC is Medicare-certified under CCN 231679, effective May 7, 2020, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, 97% of family caregivers said they would definitely recommend this hospice, and 93% rated their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
On CMS's composite process measure, West Michigan Hospice, LLC scored 34.78, compared to a Michigan state average of 97.27, placing it below the state average on this measure.
What areas and ZIP codes does this hospice serve?
This hospice serves 56 ZIP codes from its office in Caledonia, Michigan, in Kent County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 56 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
West Michigan Hospice, LLC is a for-profit hospice; ownership type does not by itself indicate quality of care, but CMS does track it as part of its public data.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since May 7, 2020.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for people who have chosen to stop curative treatment, typically when a doctor estimates a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up care, support, or medical attention.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where this hospice provides care; please contact West Michigan Hospice, LLC at (231) 246-1652 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact West Michigan Hospice, LLC at (231) 246-1652 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how a hospice performs on CMS quality measures, and the size of its service area — all of which are reported here from CMS Care Compare data; for anything beyond this, contact the hospice directly at (231) 246-1652.
How do I verify this hospice on Medicare Care Compare?
You can look up West Michigan Hospice, LLC directly at https://www.medicare.gov/care-compare/details/hospice/231679?state=MI to confirm current CMS-reported details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.