Suncrest Hospice
Knoxville, TN · Medicare-certified hospice (CCN 441560)
CMS process measure: 99.71 (state average 98.92 — at state average)
Serves: 69 ZIP codes (is yours included? →) · Phone: (865) 925-5500 · Verify on Medicare Care Compare ↗
Family caregivers gave Suncrest Hospice an overall CAHPS rating of 3 stars, with 79% saying they would definitely recommend it. Its CMS composite process score of 99.71 is at the Tennessee state average of 98.92.
Suncrest Hospice serves 69 ZIP codes from its Knoxville, Tennessee office in Knox County.
Yes, Suncrest Hospice is Medicare-certified (CCN 441560, since 1995); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Suncrest Hospice is a for-profit hospice located in Knoxville, Tennessee, serving Knox County and surrounding areas. It has been Medicare-certified since May 16, 1995, meaning it has met federal health and safety standards for hospice care for decades.
According to CMS Care Compare survey data, family caregivers gave Suncrest Hospice an overall CAHPS Hospice Survey rating of 3 stars. Among those surveyed, 79% said they would definitely recommend this hospice to others, and 77% rated their overall experience 9 or 10 on a 10-point scale.
On CMS's composite process measure — which reflects how consistently a hospice follows recommended care processes — Suncrest Hospice scored 99.71, which CMS classifies as at the state average compared to Tennessee's average of 98.92. CMS also reports a care index score of 10 for this hospice, and notes that 74.0% of patients received visits during the last days of life, based on the most recent published data.
Suncrest Hospice's service area, as reflected in CMS data, spans 69 ZIP codes, indicating a broad reach from its Knoxville office.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no additional cost information is provided here. All figures above come from CMS Care Compare data as most recently published. If any specific measure is not mentioned, CMS has not published it for this hospice, which is often related to small patient sample sizes rather than an indicator of quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Suncrest Hospice is Medicare-certified (CCN 441560) since May 16, 1995, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS survey data shows an overall rating of 3 stars, with 79% of family caregivers saying they would definitely recommend Suncrest Hospice and 77% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Suncrest Hospice's composite process score is 99.71, which CMS classifies as at the state average compared to Tennessee's average of 98.92.
What areas and ZIP codes does this hospice serve?
Based on CMS data, Suncrest Hospice serves 69 ZIP codes from its Knoxville, Tennessee office in Knox County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 69 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Suncrest Hospice is a for-profit organization. Ownership type doesn't determine quality on its own, so it's worth reviewing CMS survey and quality data alongside it, which is included above.
How long has this hospice been Medicare-certified?
Suncrest Hospice has been Medicare-certified since May 16, 1995.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure and is typically for patients with a life expectancy of six months or less if the illness runs its normal course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, symptom management, or emotional support.
Where is hospice care provided — at home or in a facility?
The CMS data provided doesn't specify care settings for Suncrest Hospice; contact the hospice at (865) 925-5500 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data here doesn't cover intake steps; contact Suncrest Hospice at (865) 925-5500 to learn how to begin care, and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how a hospice's quality scores compare to state averages, and its service area — all of which are included above for Suncrest Hospice; for other specifics, contact the hospice directly at (865) 925-5500.
How do I verify this hospice on Medicare Care Compare?
You can look up Suncrest Hospice directly at https://www.medicare.gov/care-compare/details/hospice/441560?state=TN to confirm current CMS ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.