Riverside Hospice Care
Newport News, VA · Medicare-certified hospice (CCN 491509)
CMS process measure: 99.89 (state average 96.57 — above state average)
Serves: 55 ZIP codes (is yours included? →) · Phone: (757) 594-2745 · Verify on Medicare Care Compare ↗
Riverside Hospice Care has a CAHPS family-caregiver star rating of 3 out of 5, with 83% of caregivers saying they would definitely recommend it. On CMS's composite process measure, it scored 99.89, above the Virginia state average of 96.57.
Riverside Hospice Care serves 55 ZIP codes from its Newport News, VA office in Newport News City county.
Yes, Riverside Hospice Care is Medicare-certified (CCN 491509, since 1992); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Riverside Hospice Care is a non-profit hospice based in Newport News, Virginia, serving families throughout Newport News City county and beyond. It has been Medicare-certified since April 13, 1992 (CCN 491509).
According to CMS Care Compare survey data, family caregivers gave Riverside Hospice Care a CAHPS star rating of 3 out of 5. Among surveyed caregivers, 83% said they would definitely recommend this hospice to others, and 82% rated their overall experience 9 or 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently a hospice performs a set of recommended care processes, Riverside Hospice Care scored 99.89, which is above the Virginia state average of 96.57. CMS also reports a care index score of 10 and notes that 41.3% of patients received visits in the last days of life, based on the data CMS has published.
Riverside Hospice Care's service area, as listed on Care Compare, spans 55 ZIP codes.
All figures above come from CMS Care Compare data as published by CMS; if any additional measure is not mentioned here, it means CMS has not published it for this hospice, often due to small patient counts, and this should not be read as a sign of poor quality. The Medicare hospice benefit covers hospice care for eligible patients; no cost details are provided here. This profile does not describe staffing, facilities, or specific services beyond what CMS has published.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Riverside Hospice Care is Medicare-certified (CCN 491509) since April 13, 1992, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data shows a CAHPS star rating of 3 out of 5, with 83% of caregivers saying they would definitely recommend Riverside Hospice Care and 82% rating their experience 9 or 10.
How does this hospice score on CMS quality measures compared to the state average?
Riverside Hospice Care's composite process score is 99.89, which is above the Virginia state average of 96.57.
What areas and ZIP codes does this hospice serve?
Riverside Hospice Care serves 55 ZIP codes from its Newport News, VA location in Newport News City county.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 55 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Riverside Hospice Care is a non-profit hospice; ownership type can reflect organizational structure and mission, but families should evaluate quality using CMS's published measures alongside this.
How long has this hospice been Medicare-certified?
Riverside Hospice Care has been Medicare-certified since April 13, 1992.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is focused on comfort for those with a terminal diagnosis who have chosen to stop curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care or support.
Where is hospice care provided — at home or in a facility?
This data does not specify care settings for Riverside Hospice Care; please contact the hospice at (757) 594-2745 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; please contact Riverside Hospice Care at (757) 594-2745 and verify current details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
You may wish to ask about caregiver satisfaction ratings, how the hospice performs on CMS quality measures, and its service area; contact Riverside Hospice Care at (757) 594-2745 for further specifics.
How do I verify this hospice on Medicare Care Compare?
You can review Riverside Hospice Care's official CMS data at https://www.medicare.gov/care-compare/details/hospice/491509?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.