Pioneer Valley Hospice & Palliative Care
Greenfield, MA · Medicare-certified hospice (CCN 221561)
CMS process measure: 74.68 (state average 95.51 — below state average)
Serves: 47 ZIP codes (is yours included? →) · Phone: (413) 774-2400 · Verify on Medicare Care Compare ↗
Family caregivers gave Pioneer Valley Hospice & Palliative Care a 4-star rating in the CMS CAHPS survey, with 90% saying they would definitely recommend it. On CMS's composite process measure, it scored 74.68, below the Massachusetts state average of 95.51.
Pioneer Valley Hospice & Palliative Care serves 47 ZIP codes from its Greenfield, Massachusetts office in Franklin County. Families can confirm whether their specific ZIP code is included by contacting the hospice directly.
Yes, Pioneer Valley Hospice & Palliative Care is Medicare-certified, with CCN 221561, certified since 2005. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Pioneer Valley Hospice & Palliative Care is a non-profit hospice based in Greenfield, Massachusetts, serving Franklin County and surrounding communities. It has been Medicare-certified since March 9, 2005 (CCN 221561).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Pioneer Valley an overall rating of 4 stars. Ninety percent of surveyed caregivers said they would definitely recommend this hospice to others, and 87% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice completes a set of recommended care processes, Pioneer Valley scored 74.68, which is below the Massachusetts state average of 95.51. CMS also reports a care index score of 10 and notes that 70.0% of patients received visits from staff in the final days of life, based on the most recently published Care Compare data.
Pioneer Valley's service area, as listed on Care Compare, spans 47 ZIP codes.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details are provided here beyond that.
All figures above come from CMS Care Compare data and reflect the most recent published vintage available at the time of this listing. Where a measure is not mentioned, CMS has not published it for this hospice, which often reflects a small number of surveyed patients rather than a quality concern. Families are encouraged to verify current figures directly on Medicare Care Compare and to contact the hospice with any specific questions.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Pioneer Valley Hospice & Palliative Care is Medicare-certified (CCN 221561) since March 9, 2005, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, family caregivers gave this hospice an overall rating of 4 stars, with 90% saying they would definitely recommend it and 87% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 74.68, which is below the Massachusetts state average of 95.51, according to CMS Care Compare data. CMS also reports a care index score of 10 and that 70.0% of patients received visits from staff in the last days of life.
What areas and ZIP codes does this hospice serve?
Pioneer Valley Hospice & Palliative Care, based in Greenfield, Franklin County, Massachusetts, serves 47 ZIP codes according to Care Compare data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 47 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a non-profit hospice. Ownership type can be one factor families consider, but CMS quality measures and CAHPS survey results give more direct insight into a hospice's care.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since March 9, 2005.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure and is typically for patients with a prognosis of six months or less if the illness runs its expected course.
Does choosing hospice mean giving up treatment?
No. Choosing hospice means shifting the focus of care toward comfort, symptom relief, and quality of life rather than curative treatment for the terminal illness; patients can still receive treatment for unrelated conditions.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact Pioneer Valley Hospice & Palliative Care at (413) 774-2400 or verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; please contact Pioneer Valley Hospice & Palliative Care at (413) 774-2400 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey ratings, how a hospice's quality scores compare to state averages, its service area, and how staff support patients and families; Pioneer Valley's own answers to some of these can be found on Medicare Care Compare, with further questions best directed to the hospice at (413) 774-2400.
How do I verify this hospice on Medicare Care Compare?
You can look up Pioneer Valley Hospice & Palliative Care directly at https://www.medicare.gov/care-compare/details/hospice/221561?state=MA to see its current CMS-reported data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.