Personal Touch Home Care & Hospice-Newport News
Newport News, VA · Medicare-certified hospice (CCN 491526)
CMS process measure: 95.79 (state average 96.57 — at state average)
Serves: 45 ZIP codes (is yours included? →) · Phone: (757) 855-1355 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS said they would definitely recommend Personal Touch Home Care & Hospice-Newport News 75% of the time, with 76% rating it 9 or 10 overall. Its CMS composite process score of 95.79 is at the state average compared to Virginia's 96.57.
Personal Touch Home Care & Hospice-Newport News serves 45 ZIP codes from its Newport News, Virginia office in Newport News City county.
Yes, Personal Touch Home Care & Hospice-Newport News is Medicare-certified, with CCN 491526, certified since April 5, 1995. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Personal Touch Home Care & Hospice-Newport News is a for-profit hospice serving Newport News, Virginia and the surrounding Newport News City county area. It has been Medicare-certified since April 5, 1995, under CMS Certification Number (CCN) 491526.
According to CMS Care Compare survey data, 75% of family caregivers said they would definitely recommend this hospice, and 76% gave the hospice an overall rating of 9 or 10 on a 10-point scale. CMS has not published a distinct CAHPS star rating figure for this hospice in the data provided.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, this hospice scored 95.79, compared to a Virginia state average of 96.57 — CMS describes this as at the state average. A related care index score of 9 was also reported, along with a figure showing that 37.0% of patients received visits from hospice staff in the final days of life, per CMS data.
This hospice's service area, as reflected in CMS data, spans 45 ZIP codes.
Hospice care under the Medicare hospice benefit is covered for eligible beneficiaries when a doctor certifies eligibility; no separate cost information is provided here.
All figures above come from CMS Care Compare data as supplied for this listing. Where a measure is not mentioned, CMS has not published it for this hospice, which is often related to small patient counts rather than an indication of quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Personal Touch Home Care & Hospice-Newport News is Medicare-certified (CCN 491526) since April 5, 1995, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In CMS's CAHPS family caregiver survey, 75% said they would definitely recommend this hospice, and 76% rated it 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 95.79, which CMS classifies as at the state average of 96.57 for Virginia.
What areas and ZIP codes does this hospice serve?
According to CMS data, this hospice serves 45 ZIP codes from its Newport News, Virginia location in Newport News City county.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 45 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is for-profit. Ownership type is one factor CMS reports, but it does not by itself indicate quality of care.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since April 5, 1995.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort for people who have stopped curative treatment and are generally expected to have a limited time remaining, per CMS's general definitions.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact them at (757) 855-1355 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; please contact this hospice at (757) 855-1355 and verify current details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how care processes compare to the state average, and the geographic service area — all of which are reported here from CMS data; for specifics not covered, contact the hospice at (757) 855-1355.
How do I verify this hospice on Medicare Care Compare?
You can look up this hospice using CCN 491526 at https://www.medicare.gov/care-compare/details/hospice/491526?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.