Overlook Hospice Services
Charlton, MA · Medicare-certified hospice (CCN 221565)
CMS process measure: 86.42 (state average 95.51 — below state average)
Serves: 52 ZIP codes (is yours included? →) · Phone: (508) 765-1515 · Verify on Medicare Care Compare ↗
Overlook Hospice Services received a 4-star family caregiver rating on the CMS CAHPS survey, with 88% of caregivers saying they would definitely recommend it. Its CMS composite process score of 86.42 is below the Massachusetts state average of 95.51.
Overlook Hospice Services serves 52 ZIP codes from its Charlton, Massachusetts office in Worcester County.
Yes, Overlook Hospice Services is Medicare-certified (CCN 221565, certified since 2005); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Overlook Hospice Services is a non-profit hospice based in Charlton, Massachusetts, serving families in Worcester County and beyond. It has been Medicare-certified since November 9, 2005 (CCN 221565).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Overlook Hospice Services an overall rating of 4 stars. Among those surveyed, 88% said they would definitely recommend this hospice to others, and 86% rated their experience 9 or 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently a hospice completes a bundle of recommended care processes, Overlook Hospice Services scored 86.42, compared to the Massachusetts state average of 95.51 — placing it below the state average on this measure. CMS also reported a care index score of 9 and noted that 51.2% of patients received visits from hospice staff in the final days of life, according to the data provided.
Overlook Hospice Services reports serving 52 ZIP codes from its Charlton office.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data as supplied; where a measure is not listed here, CMS has not published it for this hospice, which is often related to small patient counts and does not indicate poor quality.
Questions families ask
Does Medicare cover care from Overlook Hospice Services?
Yes, Overlook Hospice Services is Medicare-certified (CCN 221565, since November 9, 2005), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Overlook Hospice Services received a 4-star rating, with 88% of family caregivers saying they would definitely recommend it and 86% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 86.42, compared to the Massachusetts state average of 95.51, placing it below the state average on this measure according to CMS data.
What areas and ZIP codes does this hospice serve?
Overlook Hospice Services reports serving 52 ZIP codes from its office in Charlton, Massachusetts, in Worcester County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 52 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Overlook Hospice Services is organized as a non-profit hospice; ownership type is one factor among several to consider alongside CMS survey and quality data.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since November 9, 2005.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure when a person's life expectancy is limited, typically six months or less if the illness runs its usual course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than treatments aimed at curing the illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify care settings for Overlook Hospice Services; please contact the hospice at (508) 765-1515 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn how to begin care, contact Overlook Hospice Services directly at (508) 765-1515 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
You might ask about the hospice's CAHPS survey results, its CMS quality measures compared to the state average, and its service area, then contact the hospice at (508) 765-1515 for anything the CMS data doesn't cover.
How do I verify this hospice on Medicare Care Compare?
You can look up Overlook Hospice Services (CCN 221565) at https://www.medicare.gov/care-compare/details/hospice/221565?state=MA to confirm current ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.