Nova Hospice Llc
San Juan, PR · Medicare-certified hospice (CCN 401512)
CMS process measure: 58.14 (state average 93.83 — below state average)
Serves: 43 ZIP codes (is yours included? →) · Phone: (787) 287-4094 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family caregiver survey results (star rating or percent who would recommend) for Nova Hospice LLC. On the CMS composite process measure, it scored 58.14, below the Puerto Rico state average of 93.83.
Nova Hospice LLC serves 43 ZIP codes from its San Juan, PR office in San Juan county.
Yes, Nova Hospice LLC is Medicare-certified (CCN 401512, since 1992); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Nova Hospice LLC is a for-profit hospice based in San Juan, Puerto Rico, serving families in San Juan county. It has been Medicare-certified since April 24, 1992 (CCN 401512), meaning the Medicare hospice benefit covers eligible patients' hospice care when a doctor certifies eligibility.
CMS Care Compare publishes a CAHPS family caregiver survey for many hospices, covering caregiver-reported experience such as a star rating, the percent who would definitely recommend the hospice, and the percent rating it 9 or 10 overall. For Nova Hospice LLC, CMS has not published these CAHPS figures in the data reviewed here, which is often the case for hospices with small patient counts rather than an indicator of poor quality.
On the CMS composite process measure, which reflects how consistently core care processes are delivered, Nova Hospice LLC scored 58.14, compared to a Puerto Rico state average of 93.83 — below the state average. CMS also reports a care index score of 8 and a visits-in-last-days-of-life percentage of 67.9% for this hospice, according to Care Compare data.
Nova Hospice LLC's service area, as listed on Care Compare, spans 43 ZIP codes from its San Juan office.
All figures above come from CMS Care Compare data. Families are encouraged to verify current details directly on Medicare Care Compare and to contact the hospice with specific questions about care.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Nova Hospice LLC is Medicare-certified (CCN 401512) since April 24, 1992, and the Medicare hospice benefit covers hospice care for patients a doctor certifies as eligible.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family caregiver survey results (star rating, percent recommending, or percent rating 9-10) for Nova Hospice LLC, which often happens with hospices that have smaller patient counts.
How does this hospice score on CMS quality measures compared to the state average?
Nova Hospice LLC's composite process score is 58.14, compared to a Puerto Rico state average of 93.83 — below the state average. CMS also lists a care index score of 8 and a visits-in-last-days-of-life rate of 67.9%.
What areas and ZIP codes does this hospice serve?
According to CMS Care Compare data, Nova Hospice LLC serves 43 ZIP codes from its San Juan, San Juan county, Puerto Rico office.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 43 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Nova Hospice LLC is a for-profit hospice. Ownership type does not by itself indicate quality of care; CMS reports quality separately through survey and process measures.
How long has this hospice been Medicare-certified?
Nova Hospice LLC has been Medicare-certified since April 24, 1992.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice is palliative-focused care for people with a life expectancy of six months or less who have chosen to stop curative treatment; both aim to relieve symptoms and improve comfort.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus from curing an illness to comfort and quality of life; it does not mean giving up care — patients still receive medical attention aimed at managing symptoms and supporting well-being.
Where is hospice care provided — at home or in a facility?
The data provided doesn't specify where Nova Hospice LLC delivers care; please contact the hospice at (787) 287-4094 or check Medicare Care Compare for details.
How do I start hospice care with this provider?
Contact Nova Hospice LLC directly at (787) 287-4094 to ask about starting care, and verify current certification and service details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey results, quality measure scores, service area, staffing, and how care is coordinated; for specifics about Nova Hospice LLC, contact them at (787) 287-4094.
How do I verify this hospice on Medicare Care Compare?
You can look up Nova Hospice LLC (CCN 401512) at https://www.medicare.gov/care-compare/details/hospice/401512?state=PR to confirm current certification and quality data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.