Medical Services Of America Home Health & Hospice
Richlands, VA · Medicare-certified hospice (CCN 491557)
CMS process measure: 97.5 (state average 96.57 — at state average)
Serves: 67 ZIP codes (is yours included? →) · Phone: (276) 964-4202 · Verify on Medicare Care Compare ↗
Family caregivers gave Medical Services Of America Home Health & Hospice a 5-star CAHPS rating, with 89% saying they would definitely recommend it. On CMS's composite process measure, the hospice scored 97.50, about at the Virginia state average of 96.57.
Medical Services Of America Home Health & Hospice serves 67 ZIP codes from its office in Richlands, Virginia, in Tazewell County. Families should confirm their specific ZIP code is included by contacting the hospice directly.
Yes, Medical Services Of America Home Health & Hospice is Medicare-certified (CCN 491557), certified since August 2, 2000. The Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies eligibility.
About this hospice
Medical Services Of America Home Health & Hospice is a for-profit hospice based in Richlands, Virginia, in Tazewell County. It has been Medicare-certified since August 2, 2000 (CCN 491557), and serves a wide area covering 67 ZIP codes.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this provider a 5-star rating. Among those surveyed, 89% said they would definitely recommend this hospice to others, and 86% rated their overall experience 9 or 10 on a 10-point scale. These figures reflect the experiences reported by family caregivers of patients cared for by this hospice, as published by CMS.
On CMS's composite process measure, which reflects how consistently core hospice care processes are delivered, this hospice scored 97.50, compared to a Virginia state average of 96.57 — placing it at the state average. CMS also reports a care index score of 8 and notes that 55.6% of patients received visits during the last days of life, based on the most recent published data.
All figures above come from CMS Care Compare data and may reflect a specific reporting period; families should check the Care Compare website for the most current figures. Where CMS does not publish a particular measure, it is often due to small numbers of surveyed patients rather than an indicator of quality. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. This profile does not describe staff, facilities, or specific services beyond what CMS has published.
Questions families ask
Does Medicare cover care from this hospice?
Yes, this hospice is Medicare-certified (CCN 491557) and has been since August 2, 2000. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS reports a 5-star CAHPS rating for this hospice, with 89% of family caregivers saying they would definitely recommend it and 86% rating their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
This hospice scored 97.50 on CMS's composite process measure, compared to a Virginia state average of 96.57, placing it at the state average.
What areas and ZIP codes does this hospice serve?
This hospice serves 67 ZIP codes from its office in Richlands, Virginia, in Tazewell County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 67 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a for-profit provider. Ownership type does not by itself determine quality of care; CMS quality measures and survey results are better indicators to review.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since August 2, 2000.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure and is generally for patients with a life expectancy of six months or less, as determined by a physician.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curative treatment for the terminal illness; it does not mean giving up all care, and patients can still receive treatment for unrelated conditions.
Where is hospice care provided — at home or in a facility?
The provided data does not specify where this hospice delivers care; please contact the hospice at (276) 964-4202 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact the hospice directly at (276) 964-4202 for guidance on starting care.
What questions should I ask when choosing a hospice?
Families may want to ask about the CAHPS survey results, the composite process score compared to the state average, the ZIP codes served, and how the hospice supports patients and families — the hospice can be reached at (276) 964-4202 for details.
How do I verify this hospice on Medicare Care Compare?
You can verify this hospice's certification and quality data directly at https://www.medicare.gov/care-compare/details/hospice/491557?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.