Hospice & Palliative Care Of Virginia
Norton, VA · Medicare-certified hospice (CCN 491522)
CMS process measure: 97.62 (state average 96.57 — above state average)
Serves: 25 ZIP codes (is yours included? →) · Phone: (276) 679-7212 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family-caregiver survey results for Hospice & Palliative Care Of Virginia, so no star rating or percent-recommend figure is available. However, its CMS composite process score of 97.62 is above the Virginia state average of 96.57.
Hospice & Palliative Care Of Virginia serves 25 ZIP codes from its Norton, Virginia office in Norton City county. Families in the surrounding area can contact the hospice directly to confirm whether their specific ZIP code is included.
Yes, Hospice & Palliative Care Of Virginia is Medicare-certified (CCN 491522), certified since 1994. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Hospice & Palliative Care Of Virginia is a Medicare-certified hospice located in Norton, Virginia (Norton City county), operated as an "Other" ownership type. It has been Medicare-certified since September 22, 1994, meaning it has served patients in this region for several decades.
CMS Care Compare has not published CAHPS family-caregiver survey results (star rating, percent who would definitely recommend, or percent rating the hospice 9-10) for this provider. This is often because CMS did not receive enough completed surveys to publish reliable results, and it should not be read as a sign of poor quality — it simply means the data isn't available.
On CMS's composite process measure, which reflects how consistently a hospice completes a bundle of recommended care processes, Hospice & Palliative Care Of Virginia scored 97.62, compared to a Virginia state average of 96.57 — placing it above the state average. CMS also reports a care index score of 5 and notes that visits occurred in the last days of life for 4.1% of patients, according to the most recent published CMS Care Compare data.
The hospice serves 25 ZIP codes from its Norton, Virginia office, giving it a moderately broad service area for the surrounding communities.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details beyond that are included here. Families are encouraged to confirm all figures directly on Medicare Care Compare, as vintage and updates may vary.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Hospice & Palliative Care Of Virginia is Medicare-certified (CCN 491522), certified since September 22, 1994, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family-caregiver survey results for this hospice, often because there weren't enough completed surveys to report — this does not indicate poor quality.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 97.62, which is above the Virginia state average of 96.57, according to the most recent CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
It serves 25 ZIP codes from its Norton, Virginia office in Norton City county.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 25 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
CMS lists its ownership type as "Other." Ownership type alone doesn't determine quality of care, but families can ask the hospice directly for more detail.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since September 22, 1994.
What is the difference between hospice and palliative care?
Palliative care focuses on comfort and symptom relief and can be provided alongside curative treatment at any stage of illness, while hospice care is for people who have chosen to stop curative treatment and focus on comfort in the final phase of a terminal illness.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting focus from curative treatment to comfort and quality of life; it does not mean giving up care — pain management, symptom relief, and emotional support continue.
Where is hospice care provided — at home or in a facility?
This is not specified in the available CMS data; contact the hospice at (276) 679-7212 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The CMS data does not describe the intake process; contact the hospice directly at (276) 679-7212 for guidance and verify certification on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver survey results, quality measures compared to the state average, service area, and how care is coordinated — contact the hospice at (276) 679-7212 for specifics not covered here.
How do I verify this hospice on Medicare Care Compare?
You can look up Hospice & Palliative Care Of Virginia (CCN 491522) directly at https://www.medicare.gov/care-compare/details/hospice/491522?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.