Hillcrest Hospice
Council Bluffs, IA · Medicare-certified hospice (CCN 161614)
CMS process measure: 100 (state average 97.19 — above state average)
Serves: 38 ZIP codes (is yours included? →) · Phone: (712) 435-4910 · Verify on Medicare Care Compare ↗
Hillcrest Hospice received a 3-star family caregiver rating on the CMS CAHPS survey, with 85% of caregivers saying they would definitely recommend it. Its CMS composite process score of 100.00 is above the Iowa state average of 97.19.
Hillcrest Hospice serves 38 ZIP codes from its Council Bluffs, Iowa office in Pottawattamie County.
Yes, Hillcrest Hospice is Medicare-certified, with CCN 161614, certified since 2021; the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Hillcrest Hospice is a for-profit hospice provider located in Council Bluffs, Iowa, serving Pottawattamie County and surrounding areas. It has been Medicare-certified since April 9, 2021, under CMS Certification Number (CCN) 161614.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Hillcrest Hospice an overall rating of 3 stars. Of those surveyed, 85% said they would definitely recommend this hospice to others, and 86% rated their overall experience 9 or 10 out of 10. These figures reflect the experiences reported by caregivers of patients who received care from this provider.
On CMS's composite process measure, which reflects the percentage of recommended care processes provided to patients, Hillcrest Hospice scored 100.00, which is above the Iowa state average of 97.19. CMS also reports a care index score of 10, and that 52.2% of patients received visits from hospice staff in the last days of life, according to the most recent published data.
Hillcrest Hospice's service area currently spans 38 ZIP codes, based on CMS records.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data as most recently published, and any measure not mentioned here has not been published by CMS for this hospice, often due to small patient counts, which is not an indication of poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Hillcrest Hospice is Medicare-certified (CCN 161614), certified since April 9, 2021. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave Hillcrest Hospice an overall CAHPS rating of 3 stars, with 85% saying they would definitely recommend the hospice and 86% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Hillcrest Hospice's composite process score is 100.00, which is above the Iowa state average of 97.19, according to CMS Care Compare.
What areas and ZIP codes does this hospice serve?
Hillcrest Hospice serves 38 ZIP codes from its office in Council Bluffs, Pottawattamie County, Iowa.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 38 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Hillcrest Hospice is a for-profit organization. Ownership type does not directly determine quality; CMS reports quality data separately regardless of ownership.
How long has this hospice been Medicare-certified?
Hillcrest Hospice has been Medicare-certified since April 9, 2021.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor determines a life expectancy of six months or less if the illness runs its normal course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean no care is given, and patients can still receive treatment for symptoms and other conditions.
Where is hospice care provided — at home or in a facility?
This is not specified in the available CMS data; please contact Hillcrest Hospice at (712) 435-4910 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe intake steps; contact Hillcrest Hospice directly at (712) 435-4910 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about the CAHPS caregiver satisfaction scores, CMS quality measures, services covered, and how care is coordinated; you can review Hillcrest Hospice's published figures on Medicare Care Compare and ask the hospice directly at (712) 435-4910 for additional details.
How do I verify this hospice on Medicare Care Compare?
You can look up Hillcrest Hospice using CCN 161614 at the official Medicare Care Compare website: https://www.medicare.gov/care-compare/details/hospice/161614?state=IA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.