Heartsway Hospice Of Northeast Texas
Longview, TX · Medicare-certified hospice (CCN 451579)
CMS process measure: 95.34 (state average 94.72 — at state average)
Serves: 66 ZIP codes (is yours included? →) · Phone: (903) 295-1680 · Verify on Medicare Care Compare ↗
Heartsway Hospice Of Northeast Texas holds a 5-star family caregiver rating on the CMS CAHPS survey, with 94% of caregivers saying they would definitely recommend it. Its composite process measure score of 95.34 is about at the Texas state average of 94.72.
Heartsway Hospice Of Northeast Texas serves 66 ZIP codes from its office in Longview, Texas, located in Gregg County.
Yes, Heartsway Hospice Of Northeast Texas is Medicare-certified (CCN 451579, since 1993); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartsway Hospice Of Northeast Texas is a non-profit hospice based in Longview, Texas, serving families in Gregg County and surrounding areas. The hospice has been Medicare-certified since June 9, 1993, meaning it has provided care under the Medicare hospice benefit for over three decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this hospice a 5-star rating. Ninety-four percent of surveyed caregivers said they would definitely recommend this hospice to others, and 95% rated the overall care a 9 or 10 out of 10. On CMS's composite process measure — which reflects how consistently a hospice performs a set of recommended care processes — Heartsway Hospice scored 95.34, which CMS classifies as at the state average of 94.72 for Texas.
The hospice's care index score, as published by CMS, is 10, and CMS data show that 78.6% of patients received visits from hospice staff in the final days of life. Heartsway Hospice reports serving 66 ZIP codes from its Longview office.
The Medicare hospice benefit covers hospice care for eligible patients; no additional cost details are provided here. All figures in this profile come from CMS Care Compare data as most recently published, and families are encouraged to review the source directly for the latest updates. Where CMS has not published a particular measure for a hospice, this typically reflects a small number of surveyed patients rather than any indication of care quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Heartsway Hospice Of Northeast Texas is Medicare-certified under CCN 451579, certified since June 9, 1993, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS survey data show a 5-star family caregiver rating, with 94% of caregivers saying they would definitely recommend the hospice to others.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process measure score is 95.34, which CMS classifies as at the Texas state average of 94.72.
What areas and ZIP codes does this hospice serve?
According to available data, Heartsway Hospice Of Northeast Texas serves 66 ZIP codes from its Longview, Texas office in Gregg County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 66 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heartsway Hospice Of Northeast Texas is a non-profit organization. Ownership type does not directly determine quality, but CMS publishes it as part of a hospice's public profile.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since June 9, 1993.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped curative treatment and typically have a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings; please contact the hospice at (903) 295-1680 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn how to begin care, contact Heartsway Hospice Of Northeast Texas directly at (903) 295-1680 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, service area, staffing, and how care is coordinated; you can review this hospice's published CMS figures and contact them at (903) 295-1680 for further detail.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartsway Hospice Of Northeast Texas directly at https://www.medicare.gov/care-compare/details/hospice/451579?state=TX to confirm current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.