Heartland Hospice (Rockford)
Rockford, IL · Medicare-certified hospice (CCN 141617)
CMS process measure: 94.56 (state average 96.22 — below state average)
Serves: 87 ZIP codes (is yours included? →) · Phone: (815) 397-3691 · Verify on Medicare Care Compare ↗
Family caregivers gave Heartland Hospice (Rockford) 3 out of 5 stars in the CMS CAHPS survey, with 79% saying they would definitely recommend it. On CMS's composite process measure, the hospice scored 94.56, which is below the Illinois state average of 96.22.
Heartland Hospice (Rockford) serves 87 ZIP codes from its Rockford, Illinois office in Winnebago County. Families in this area can contact the hospice directly to confirm whether their specific ZIP code is included.
Yes, Heartland Hospice (Rockford) is Medicare-certified, with CCN 141617, certified since September 20, 2004. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartland Hospice (Rockford) is a for-profit hospice based in Rockford, Illinois, serving Winnebago County and the surrounding area. It has been Medicare-certified since September 20, 2004 (CCN 141617).
According to the CMS CAHPS family caregiver survey, families gave Heartland Hospice (Rockford) an overall rating of 3 stars. Seventy-nine percent of caregivers said they would definitely recommend this hospice to others, and 76 percent rated their experience 9 or 10 out of 10.
On the CMS composite process measure, which reflects how consistently core hospice care processes are delivered, this hospice scored 94.56, compared to the Illinois state average of 96.22 — placing it below the state average on this measure. CMS also reports a care index score of 9 and notes that 78.6% of patients received visits in the last days of life, per available data.
Heartland Hospice (Rockford) reports serving 87 ZIP codes from its Rockford office.
These figures come from CMS Care Compare data. Where a measure is not listed here, CMS has not published it for this hospice, which often happens with smaller patient counts and does not indicate poor quality.
The Medicare hospice benefit covers hospice care for eligible patients; no cost details beyond that are provided here. Families are encouraged to verify current details directly with the hospice and on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Heartland Hospice (Rockford) is Medicare-certified (CCN 141617), certified since September 20, 2004, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave this hospice a 3-star rating overall, with 79% saying they would definitely recommend it and 76% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 94.56, which is below the Illinois state average of 96.22.
What areas and ZIP codes does this hospice serve?
It serves 87 ZIP codes from its Rockford, Illinois office in Winnebago County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 87 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heartland Hospice (Rockford) is a for-profit hospice; ownership type doesn't by itself determine quality, but families may want to consider it alongside CMS survey and quality data.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since September 20, 2004.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have chosen to stop curative treatment and are focused on comfort in the final phase of life.
Does choosing hospice mean giving up treatment?
Choosing hospice means focusing on comfort and quality of life rather than curative treatment for the terminal illness, but it does not mean giving up all care — patients still receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The data provided doesn't specify care settings; please contact Heartland Hospice (Rockford) at (815) 397-3691 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To start hospice care, contact Heartland Hospice (Rockford) directly at (815) 397-3691 and confirm current details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how the hospice compares to state quality averages, and the areas it serves — you can review this hospice's figures here and ask further questions by calling (815) 397-3691.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (Rockford) directly at https://www.medicare.gov/care-compare/details/hospice/141617?state=IL to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.