Heartland Hospice (Baltimore)
Windsor Mill, MD · Medicare-certified hospice (CCN 211533)
CMS process measure: 98.29 (state average 98.78 — at state average)
Serves: 98 ZIP codes (is yours included? →) · Phone: (410) 247-2900 · Verify on Medicare Care Compare ↗
Family caregivers gave Heartland Hospice (Baltimore) a 1-star rating on the CMS CAHPS survey, with 72% saying they would definitely recommend it. On CMS's composite process measure, the hospice scored 98.29, which is at the Maryland state average of 98.78.
Heartland Hospice (Baltimore) serves 98 ZIP codes from its Windsor Mill, Maryland office in Baltimore County. Families in that surrounding area can contact the hospice directly to confirm whether their specific ZIP code is included.
Yes, Heartland Hospice (Baltimore) is Medicare-certified (CCN 211533, since 1995); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. No additional cost details are included in this profile.
About this hospice
Heartland Hospice (Baltimore) is a non-profit hospice based in Windsor Mill, Maryland, serving families in Baltimore County. It has been Medicare-certified since July 8, 1995 (CCN 211533).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this hospice an overall rating of 1 star. Seventy-two percent of respondents said they would definitely recommend this hospice to others, and 68 percent rated their experience 9 or 10 out of 10. These figures reflect the experiences of caregivers who completed the survey and are published by CMS.
On CMS's composite process measure, which looks at how consistently a hospice delivers a set of recommended care processes, Heartland Hospice (Baltimore) scored 98.29, which CMS classifies as at the state average for Maryland (state average 98.78). CMS also reports a care index score of 10 and notes that 47.5% of patients received visits from hospice staff in the final days of life, as published in the same data set.
The hospice reports serving 98 ZIP codes from its Windsor Mill office. Where CMS has not published a particular measure for this hospice, that omission is often due to small patient counts and should not be read as an indication of poor quality.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Heartland Hospice (Baltimore) is Medicare-certified, with certification dating back to July 8, 1995 (CCN 211533). The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS Hospice Survey data shows a 1-star overall rating, with 72% of caregivers saying they would definitely recommend the hospice and 68% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 98.29, which CMS classifies as at the state average for Maryland (98.78).
What areas and ZIP codes does this hospice serve?
It serves 98 ZIP codes from its Windsor Mill, Maryland office in Baltimore County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 98 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heartland Hospice (Baltimore) is organized as a non-profit. Ownership type alone does not determine quality of care, but families may want to know it when comparing options.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since July 8, 1995, per CMS records.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for people who have chosen to focus on comfort rather than curative treatment, typically when a doctor estimates a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify care settings for this hospice; please contact Heartland Hospice (Baltimore) at (410) 247-2900 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data available does not describe the intake process; contact Heartland Hospice (Baltimore) at (410) 247-2900 for details and verify certification on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about CAHPS survey results, how the composite process score compares to the state average, and the size of the service area — all of which are covered in this profile using CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (Baltimore) directly at https://www.medicare.gov/care-compare/details/hospice/211533?state=MD to confirm current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.