Heart To Heart Hospice Of West Houston
Houston, TX · Medicare-certified hospice (CCN 741624)
CMS process measure: 99.53 (state average 94.72 — above state average)
Serves: 99 ZIP codes (is yours included? →) · Phone: (832) 478-5534 · Verify on Medicare Care Compare ↗
Family caregivers gave Heart To Heart Hospice Of West Houston 3 out of 5 stars in the CMS survey, with 82% saying they would definitely recommend it. Its CMS composite process score of 99.53 is above the Texas state average of 94.72.
Heart To Heart Hospice Of West Houston serves 99 ZIP codes from its office in Houston, Texas, in Harris County.
Yes, Heart To Heart Hospice Of West Houston is Medicare-certified (CCN 741624, since 2016); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heart To Heart Hospice Of West Houston is a Medicare-certified hospice located in Houston, Texas, serving Harris County and the surrounding area. The hospice is classified as an "Other" ownership type and has been Medicare-certified since May 24, 2016.
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave this hospice an overall rating of 3 stars. Among respondents, 82% said they would definitely recommend the hospice to others, and 79% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure — which reflects how consistently a hospice performs a bundle of recommended care processes — this hospice scored 99.53, compared with a Texas state average of 94.72, placing it above the state average. CMS also reports a care index score of 10 and notes that 44.1% of patients received visits from a hospice team member close to the end of life, per the visits-near-end-of-life measure.
This hospice's service area, as reflected in CMS data, spans 99 ZIP codes.
The Medicare hospice benefit covers hospice care for eligible patients; no cost details are provided here. All figures above are drawn from CMS Care Compare data. Where a measure is not mentioned, CMS has not published it for this hospice, which can occur simply due to small patient counts and does not indicate poor quality. Families are encouraged to verify current details directly on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Heart To Heart Hospice Of West Houston is Medicare-certified (CCN 741624), certified since May 24, 2016, and the Medicare hospice benefit covers hospice care for patients who are eligible and certified by a doctor.
What do family caregivers say about this hospice in the CMS survey?
CMS survey respondents gave this hospice an overall CAHPS rating of 3 stars, with 82% saying they would definitely recommend it and 79% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 99.53, above the Texas state average of 94.72, meaning it performed better than average on this bundle of recommended care processes.
What areas and ZIP codes does this hospice serve?
According to CMS data, this hospice serves 99 ZIP codes from its base in Houston, Texas, in Harris County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 99 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
CMS lists this hospice's ownership type as "Other." Ownership type alone does not determine quality of care; the CMS survey and quality measures give a more direct picture of family experience.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since May 24, 2016.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for people who have decided to stop curative treatment and focus on comfort, typically when a doctor certifies a prognosis of six months or less if the illness runs its expected course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, pain relief, or emotional and spiritual support.
Where is hospice care provided — at home or in a facility?
This information is not included in the CMS data provided; please contact the hospice at (832) 478-5534 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The CMS data does not describe the intake process; please contact the hospice directly at (832) 478-5534 to ask how to begin care, and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how the hospice performs on CMS quality measures compared to the state average, the size of the service area, and how long the hospice has been Medicare-certified — all of which are covered in this listing using CMS Care Compare data.
How do I verify this hospice on Medicare Care Compare?
You can look up Heart To Heart Hospice Of West Houston directly at https://www.medicare.gov/care-compare/details/hospice/741624?state=TX to confirm current CMS ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.