Heart To Heart Hospice Of Flint
Flint, MI · Medicare-certified hospice (CCN 231617)
CMS process measure: 100 (state average 97.27 — above state average)
Serves: 108 ZIP codes (is yours included? →) · Phone: (810) 422-9453 · Verify on Medicare Care Compare ↗
Heart To Heart Hospice Of Flint received a 3-star CAHPS family caregiver rating, with 83% of caregivers saying they would definitely recommend it. Its CMS composite process score of 100.00 is above the Michigan state average of 97.27.
Heart To Heart Hospice Of Flint serves 108 ZIP codes from its Flint, Michigan office in Genesee County.
Yes, Heart To Heart Hospice Of Flint is Medicare-certified (CCN 231617, since 2009); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heart To Heart Hospice Of Flint is a for-profit hospice located in Flint, Michigan, serving families in Genesee County and beyond. It has been Medicare-certified since December 7, 2009 (CCN 231617), meaning it meets federal requirements to provide hospice services under the Medicare hospice benefit, which covers hospice care for eligible patients when a doctor certifies eligibility.
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave this provider an overall star rating of 3 out of 5. Among respondents, 83% said they would definitely recommend this hospice to others, and 83% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure — which reflects how consistently a hospice performs a set of recommended care processes — this hospice scored 100.00, compared to the Michigan state average of 97.27, placing it above the state average. CMS also reports a care index score of 10 and notes that 53.5% of patients received visits in the last days of life, based on the most recent published data.
This hospice reports serving 108 ZIP codes from its Flint office, indicating a fairly broad service area. All figures above come from CMS Care Compare data; where a measure is not mentioned, CMS has not published it for this hospice, which can occur simply due to small patient counts and does not indicate poor quality. No cost information is provided beyond noting that Medicare's hospice benefit covers hospice care for eligible patients.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Heart To Heart Hospice Of Flint has been Medicare-certified since December 7, 2009 (CCN 231617), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, this hospice received a 3-star overall rating, with 83% of family caregivers saying they would definitely recommend it and 83% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 100.00, compared to the Michigan state average of 97.27, placing it above the state average.
What areas and ZIP codes does this hospice serve?
This hospice reports serving 108 ZIP codes from its office in Flint, Genesee County, Michigan.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 108 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heart To Heart Hospice Of Flint is a for-profit hospice; ownership type does not by itself determine quality, but CMS publishes it as part of the provider's public profile.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since December 7, 2009.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure and is typically for patients with a life expectancy of six months or less. Both aim to improve quality of life and manage symptoms.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care from curing an illness to comfort, symptom relief, and quality of life; patients can still receive supportive medical care for symptoms and their underlying condition.
Where is hospice care provided — at home or in a facility?
This information is not in the CMS data provided; please contact the hospice at (810) 422-9453 or verify on Medicare Care Compare.
How do I start hospice care with this provider?
This information is not in the CMS data provided; please contact the hospice at (810) 422-9453 to learn about starting care.
What questions should I ask when choosing a hospice?
Families may want to ask about the CAHPS survey results, the composite process score compared to the state average, service area, and how care is coordinated; contact the hospice at (810) 422-9453 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Heart To Heart Hospice Of Flint using CCN 231617 at https://www.medicare.gov/care-compare/details/hospice/231617?state=MI.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.