Heart Of Hospice
Alexandria, LA · Medicare-certified hospice (CCN 191515)
CMS process measure: 100 (state average 96.14 — above state average)
Serves: 72 ZIP codes (is yours included? →) · Phone: (318) 880-0223 · Verify on Medicare Care Compare ↗
Heart Of Hospice earned 4 stars from family caregivers in the CMS CAHPS survey, with 82% saying they would definitely recommend it. Its CMS composite process score of 100.00 is above the Louisiana state average of 96.14.
Heart Of Hospice serves 72 ZIP codes from its Alexandria, Louisiana office in Rapides County.
Yes, Heart Of Hospice is Medicare-certified (CCN 191515, since 1989); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heart Of Hospice is a for-profit hospice provider based in Alexandria, Louisiana, serving families in Rapides County and surrounding areas. The hospice has been Medicare-certified since March 31, 1989 (CCN 191515), meaning it has met federal health and safety standards for hospice care for over three decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Heart Of Hospice an overall rating of 4 stars. Among respondents, 82% said they would definitely recommend this hospice to others, and 82% rated their overall experience 9 or 10 on a 10-point scale.
On CMS's composite process measure — which reflects how consistently a hospice delivers a bundle of recommended care processes — Heart Of Hospice scored 100.00, which is above the Louisiana state average of 96.14. CMS also reports a care index score of 9 and notes that 69.3% of patients received visits from staff in the last days of life, per the published data.
Heart Of Hospice's service area, as reflected in CMS data, spans 72 ZIP codes.
All figures above are drawn from CMS Care Compare data and reflect the most recently published survey and quality-measure vintage available. Where a measure is not listed here, CMS has not published it for this hospice, which often happens simply because of small patient counts and does not indicate poor quality. The Medicare hospice benefit covers hospice care for eligible beneficiaries; no cost details beyond that are provided here.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Heart Of Hospice is Medicare-certified (CCN 191515) since March 31, 1989, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, Heart Of Hospice received an overall rating of 4 stars, with 82% of family caregivers saying they would definitely recommend it and 82% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Heart Of Hospice's composite process score is 100.00, which is above the Louisiana state average of 96.14, according to CMS data.
What areas and ZIP codes does this hospice serve?
Heart Of Hospice, based in Alexandria, Louisiana (Rapides County), serves 72 ZIP codes according to CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 72 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heart Of Hospice is a for-profit hospice; ownership type doesn't by itself determine quality of care, but CMS makes it public so families can consider it alongside survey and quality-measure data.
How long has this hospice been Medicare-certified?
Heart Of Hospice has been Medicare-certified since March 31, 1989.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure for patients generally expected to have six months or less to live; both emphasize easing symptoms and supporting quality of life.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care from curing an illness to comfort, symptom relief, and quality of life; it does not mean giving up care, and patients can still receive medical attention for pain and other symptoms.
Where is hospice care provided — at home or in a facility?
CMS data does not specify care settings for this hospice; please contact Heart Of Hospice at (318) 880-0223 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided doesn't cover intake steps; contact Heart Of Hospice directly at (318) 880-0223 to ask about starting care, and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction survey results, quality measure scores, service area, and how care needs are met; you can review these for Heart Of Hospice on Medicare Care Compare and ask the hospice directly at (318) 880-0223 for anything not covered there.
How do I verify this hospice on Medicare Care Compare?
You can look up Heart Of Hospice (CCN 191515) directly at https://www.medicare.gov/care-compare/details/hospice/191515?state=LA to review its current CMS ratings and quality data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.