@Heart Hospice
Virginia Beach, VA · Medicare-certified hospice (CCN 491625)
CMS process measure: 99.32 (state average 96.57 — above state average)
Serves: 39 ZIP codes (is yours included? →) · Phone: (757) 961-4077 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS said 84% would definitely recommend @Heart Hospice, and 86% rated its care 9 or 10 out of 10. On CMS's composite process measure, the hospice scored 99.32, above the Virginia state average of 96.57.
@Heart Hospice serves 39 ZIP codes from its office in Virginia Beach, Virginia, in Virginia Beach City county.
Yes, @Heart Hospice is Medicare-certified (CCN 491625, since 2017); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
@Heart Hospice is a for-profit hospice agency based in Virginia Beach, Virginia, serving families in Virginia Beach City and surrounding communities. According to CMS Care Compare data, the agency has been Medicare-certified since June 29, 2017 (CCN 491625).
In the CMS CAHPS family caregiver survey, 84% of surveyed family caregivers said they would definitely recommend this hospice, and 86% rated the hospice's overall care between 9 and 10 out of 10. CMS has not published a separate overall CAHPS star rating for this hospice in the data provided.
On the CMS composite process measure, which reflects how consistently a hospice completes a set of recommended care processes, @Heart Hospice scored 99.32, above the Virginia state average of 96.57. The hospice's care index score is listed as 10, and CMS data shows that 75.2% of patients received visits from hospice staff in the last days of life. These figures are drawn from CMS Care Compare data and reflect a specific reporting period (vintage); where any measure is not listed here, it means CMS has not published it for this hospice, which often happens simply because of small patient counts, not necessarily lower quality.
@Heart Hospice reports serving 39 ZIP codes from its Virginia Beach office. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible patients. Families are encouraged to verify current details directly with the hospice and on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. @Heart Hospice has been Medicare-certified since June 29, 2017 (CCN 491625), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, 84% of family caregivers said they would definitely recommend @Heart Hospice, and 86% rated its overall care 9 or 10 out of 10. CMS has not published a separate overall star rating for this hospice in the data provided.
How does this hospice score on CMS quality measures compared to the state average?
@Heart Hospice scored 99.32 on the CMS composite process measure, above the Virginia state average of 96.57. CMS data also shows 75.2% of patients received visits from hospice staff in the last days of life.
What areas and ZIP codes does this hospice serve?
@Heart Hospice serves 39 ZIP codes from its office in Virginia Beach, Virginia Beach City county, Virginia.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 39 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
@Heart Hospice is a for-profit agency. Ownership type does not by itself indicate quality of care; CMS quality measures and caregiver survey results offer more direct insight.
How long has this hospice been Medicare-certified?
@Heart Hospice has been Medicare-certified since June 29, 2017.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure, typically for patients with a life expectancy of six months or less as certified by a doctor.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing an illness; it does not mean abandoning medical care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; contact @Heart Hospice at (757) 961-4077 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe enrollment steps; contact @Heart Hospice directly at (757) 961-4077 and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey results, quality measure scores, service area, and how visits are staffed; you can review these details for @Heart Hospice on Medicare Care Compare and confirm specifics by calling (757) 961-4077.
How do I verify this hospice on Medicare Care Compare?
You can look up @Heart Hospice (CCN 491625) directly at https://www.medicare.gov/care-compare/details/hospice/491625?state=VA to confirm current certification and quality data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.