Gentiva
Virginia Beach, VA · Medicare-certified hospice (CCN 491562)
CMS process measure: 96.03 (state average 96.57 — at state average)
Serves: 72 ZIP codes (is yours included? →) · Phone: (757) 461-0600 · Verify on Medicare Care Compare ↗
Gentiva has a 3-star family caregiver rating on the CMS CAHPS survey, with 82% of caregivers saying they would definitely recommend it. Its CMS composite process score of 96.03 is about at the Virginia state average of 96.57.
Gentiva serves 72 ZIP codes from its Virginia Beach, VA office in Virginia Beach City county.
Yes, Gentiva is Medicare-certified (CCN 491562, since 2002); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice based in Virginia Beach, Virginia, serving families in Virginia Beach City county and the surrounding region. It has been Medicare-certified since February 21, 2002 (CCN 491562).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 3 stars. Of those surveyed, 82% said they would definitely recommend this hospice to others, and 76% rated their overall experience of care 9 or 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently the hospice delivers a bundle of recommended care processes, Gentiva scored 96.03, compared with the Virginia state average of 96.57 — CMS classifies this as at the state average. A separate care index figure of 10 and a rate of 61.8% for visits in the last days of life are also reported by CMS; families are encouraged to review these directly on Care Compare for full context, since CMS sometimes suppresses or omits certain measures for hospices with small patient counts, which is not an indicator of poor quality.
Gentiva reports serving 72 ZIP codes from its Virginia Beach office. The Medicare hospice benefit covers hospice care for eligible patients when a physician certifies eligibility; no cost details beyond that are available in this listing. All figures above come from CMS Care Compare data.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 491562) since February 21, 2002, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave Gentiva an overall CAHPS rating of 3 stars, with 82% saying they would definitely recommend it and 76% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 96.03, compared to the Virginia state average of 96.57, which CMS classifies as at the state average.
What areas and ZIP codes does this hospice serve?
Gentiva reports serving 72 ZIP codes from its Virginia Beach, Virginia office in Virginia Beach City county.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 72 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type does not by itself indicate quality of care, though it may be a factor some families want to know.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since February 21, 2002.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice focuses on comfort care for people who have stopped curative treatment and are expected to have a limited life expectancy.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or attention, and patients can still receive treatment for symptoms and other conditions.
Where is hospice care provided — at home or in a facility?
This data does not specify where Gentiva provides care; please contact the hospice at (757) 461-0600 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe intake steps; please contact Gentiva directly at (757) 461-0600 to learn how to begin care, and verify certification on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how care processes compare to state averages, service area coverage, and how to reach the hospice team — all of which you can review on Medicare Care Compare or by calling Gentiva at (757) 461-0600.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva (CCN 491562) directly at https://www.medicare.gov/care-compare/details/hospice/491562?state=VA to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.