Gentiva
Liberty Lake, WA · Medicare-certified hospice (CCN 501534)
CMS process measure: 94.15 (state average 98.45 — below state average)
Serves: 61 ZIP codes (is yours included? →) · Phone: (509) 789-4377 · Verify on Medicare Care Compare ↗
Family caregivers gave Gentiva a 2-star rating on the CMS CAHPS survey, with 79% saying they would definitely recommend it. Its CMS composite process score of 94.15 is below the Washington state average of 98.45.
Gentiva serves 61 ZIP codes from its office in Liberty Lake, Washington, in Spokane County.
Yes, Gentiva is Medicare-certified, with CCN 501534, certified since 1997; the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice based in Liberty Lake, Washington, serving families in Spokane County and the surrounding region. The hospice has been Medicare-certified since August 1, 1997, meaning it has met federal health and safety standards for hospice care for over two decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 2 stars. Among those surveyed, 79% said they would definitely recommend this hospice to others, and 76% rated their overall experience 9 or 10 on a 10-point scale. These figures reflect the experiences reported by caregivers of patients who received care from this hospice.
On CMS's composite process measure, which reflects how consistently a hospice delivers a bundle of recommended care processes, Gentiva scored 94.15, compared to the Washington state average of 98.45. CMS classifies this as below the state average. A care index score of 10 and a visits-in-last-days-of-life percentage of 65.7% were also reported by CMS for this hospice.
Gentiva's service area covers 61 ZIP codes, indicating a fairly broad reach from its Liberty Lake office. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures in this profile come from CMS Care Compare data and are subject to CMS's publication vintage; families should verify current details directly on Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 501534) since August 1, 1997, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS survey data shows Gentiva received an overall rating of 2 stars, with 79% of caregivers saying they would definitely recommend the hospice and 76% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 94.15, which CMS classifies as below the Washington state average of 98.45.
What areas and ZIP codes does this hospice serve?
Gentiva serves 61 ZIP codes from its Liberty Lake, Washington office in Spokane County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 61 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type does not by itself determine quality of care, but it is part of the public CMS record families may want to know.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since August 1, 1997.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped pursuing curative treatment and typically have a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where this hospice delivers care; please contact Gentiva at (509) 789-4377 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include intake steps; please contact Gentiva directly at (509) 789-4377 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction scores, quality measures, service area, and how a hospice supports patients and families; contact Gentiva at (509) 789-4377 for specifics not covered in CMS data.
How do I verify this hospice on Medicare Care Compare?
You can view Gentiva's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/501534?state=WA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.