Gentiva
Fayetteville, NC · Medicare-certified hospice (CCN 341576)
CMS process measure: 99.41 (state average 97.95 — above state average)
Serves: 296 ZIP codes (is yours included? →) · Phone: (910) 323-9816 · Verify on Medicare Care Compare ↗
Family caregivers gave Gentiva a 4-star rating on the CMS CAHPS survey, with 85% saying they would definitely recommend it. Its CMS composite process score of 99.41 is above the North Carolina state average of 97.95.
Gentiva serves 296 ZIP codes from its Fayetteville, North Carolina office in Cumberland County.
Yes, Gentiva is Medicare-certified (CCN 341576, since 1995); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice serving Fayetteville, North Carolina and the surrounding Cumberland County area. It has been Medicare-certified since July 18, 1995, under CMS Certification Number (CCN) 341576.
According to CMS Care Compare data drawn from the CAHPS Hospice Survey, family caregivers who responded gave Gentiva a 4-star overall rating. Eighty-five percent said they would definitely recommend this hospice to others, and 84 percent rated their overall experience 9 or 10 on a 10-point scale.
On CMS's composite process quality measure, which reflects how consistently a hospice delivers a defined set of care processes, Gentiva scored 99.41, compared with a North Carolina state average of 97.95 — placing it above the state average. CMS also reports a care index score of 10 and notes that 70.9% of patients had visits from hospice staff in the final days of life, per the published data.
Gentiva's service area, as reflected in CMS data, spans 296 ZIP codes.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies that care is appropriate; no cost details are provided here beyond that. All figures in this profile come from CMS Care Compare data and may not reflect the most recent survey cycle; families are encouraged to confirm current details directly with the hospice or on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 341576) since July 18, 1995, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave Gentiva a 4-star rating; 85% said they would definitely recommend it and 84% rated their overall experience 9 or 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's CMS composite process score is 99.41, above the North Carolina state average of 97.95.
What areas and ZIP codes does this hospice serve?
According to CMS data, Gentiva serves 296 ZIP codes from its Fayetteville, North Carolina location in Cumberland County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 296 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type does not itself indicate quality, and CMS reports quality separately through survey and process measures.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since July 18, 1995.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for those with a terminal diagnosis who have chosen to stop curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness, not giving up on care or support.
Where is hospice care provided — at home or in a facility?
This is not specified in the CMS data provided; please contact Gentiva at (910) 323-9816 or check Medicare Care Compare to confirm.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; contact Gentiva directly at (910) 323-9816 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about CAHPS survey ratings, quality measure scores, service area, and ownership — all of which are covered in this profile using CMS Care Compare data.
How do I verify this hospice on Medicare Care Compare?
You can verify Gentiva's certification and quality data directly at https://www.medicare.gov/care-compare/details/hospice/341576?state=NC.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.