Gentiva
Castle Rock, CO · Medicare-certified hospice (CCN 061570)
CMS process measure: 86.22 (state average 96.4 — below state average)
Serves: 89 ZIP codes (is yours included? →) · Phone: (704) 664-2876 · Verify on Medicare Care Compare ↗
Gentiva has a 3-star family caregiver rating on the CMS CAHPS survey, with 81% of caregivers saying they would definitely recommend it. On CMS's composite process measure, Gentiva scored 86.22, below the Colorado state average of 96.40.
Gentiva serves 89 ZIP codes from its office in Castle Rock, Colorado, in Douglas County.
Yes, Gentiva is Medicare-certified (CCN 061570, since 2010); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice located in Castle Rock, Colorado, in Douglas County. It has been Medicare-certified since May 6, 2010, under CMS Certification Number (CCN) 061570. Gentiva serves a broad area, covering 89 ZIP codes from its Castle Rock office.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 3 stars. Of those surveyed, 81% said they would definitely recommend this hospice to others, and 81% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently core hospice care processes were delivered, Gentiva scored 86.22, compared to a Colorado state average of 96.40 — placing it below the state average on this measure. CMS also reports a care index score of 10 and notes that visits occurred in the last days of life for 69.6% of patients, per the published data.
These figures are drawn from CMS Care Compare data as published by CMS; where a measure is not listed here, CMS has not published it for this hospice, which can happen for hospices with small patient counts and does not by itself indicate anything about quality of care. The Medicare hospice benefit covers hospice care for eligible patients. Families are encouraged to review the current figures directly on Medicare Care Compare and to speak with Gentiva directly about any questions.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 061570), certified since May 6, 2010. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data shows a 3-star CAHPS rating for Gentiva, with 81% of family caregivers saying they would definitely recommend it and 81% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 86.22, compared to a Colorado state average of 96.40, placing it below the state average on this measure.
What areas and ZIP codes does this hospice serve?
Gentiva serves 89 ZIP codes from its Castle Rock, Colorado office in Douglas County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 89 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type does not by itself indicate quality of care; CMS's quality measures and caregiver survey results are the best public indicators available.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since May 6, 2010.
What is the difference between hospice and palliative care?
Palliative care focuses on comfort and symptom relief and can be provided alongside curative treatment at any stage of a serious illness, while hospice care is for people who have decided to focus on comfort rather than curative treatment, typically when a doctor determines a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, support, or symptom management.
Where is hospice care provided — at home or in a facility?
This is not specified in the CMS data provided; please contact Gentiva at (704) 664-2876 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The CMS data does not describe the intake process; please contact Gentiva at (704) 664-2876 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction scores, how quality measures compare to the state average, the ZIP codes served, and how care is coordinated — you can also verify these details for Gentiva on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva directly using CCN 061570 at https://www.medicare.gov/care-compare/details/hospice/061570?state=CO.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.