Gentiva
Bossier City, LA · Medicare-certified hospice (CCN 191580)
CMS process measure: 97.99 (state average 96.14 — above state average)
Serves: 55 ZIP codes (is yours included? →) · Phone: (318) 227-9160 · Verify on Medicare Care Compare ↗
Family caregivers gave Gentiva 4 stars on the CMS CAHPS survey, with 85% saying they would definitely recommend it. Its composite process-of-care score of 97.99 is above the Louisiana state average of 96.14.
Gentiva serves 55 ZIP codes from its Bossier City, LA office in Bossier County, according to CMS Care Compare data.
Yes, Gentiva is Medicare-certified (CCN 191580, certified since 2003), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice based in Bossier City, Louisiana, serving families in Bossier County and the surrounding area. It has been Medicare-certified since August 28, 2003, under CMS Certification Number (CCN) 191580.
According to CMS Care Compare CAHPS survey data, family caregivers gave Gentiva an overall rating of 4 stars. Among caregivers surveyed, 85% said they would definitely recommend this hospice to others, and 89% rated their experience 9 or 10 out of 10.
On the CMS composite process-of-care measure, Gentiva scored 97.99, which is above the Louisiana state average of 96.14. CMS also reports a care index score of 8, and data show that 65.8% of patients received visits from hospice staff in the last days of life. These figures reflect the vintage of CMS's most recent public Care Compare release.
Gentiva's service area, as reported to CMS, spans 55 ZIP codes centered on its Bossier City office.
Families should know that the Medicare hospice benefit covers hospice care for eligible patients when a physician certifies a terminal prognosis; no cost details beyond this are available here. All figures in this profile come directly from CMS Care Compare data and are not independently verified beyond what CMS publishes. Where CMS has not published a particular measure for a hospice, that is often due to small patient counts and should not be read as an indicator of poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva is Medicare-certified under CCN 191580, certified since August 28, 2003, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS CAHPS survey data show a 4-star family caregiver rating, with 85% saying they would definitely recommend Gentiva and 89% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process-of-care score is 97.99, above the Louisiana state average of 96.14. CMS also lists a care index score of 8 and reports that 65.8% of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
Gentiva serves 55 ZIP codes from its Bossier City, Louisiana office in Bossier County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 55 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type doesn't by itself indicate quality of care; CMS's survey and quality measures are better indicators to review.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since August 28, 2003.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure and is typically for patients with a terminal prognosis of six months or less, as certified by a physician.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curative treatment for the terminal illness; it does not mean giving up all care, and patients can still receive treatment for unrelated conditions.
Where is hospice care provided — at home or in a facility?
This data does not specify where Gentiva provides care; contact the hospice at (318) 227-9160 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe intake steps; contact Gentiva directly at (318) 227-9160 to ask how to begin care.
What questions should I ask when choosing a hospice?
Consider asking about CAHPS survey ratings, quality measure scores compared to the state average, services offered, and coverage area — you can also compare these details for Gentiva on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can review Gentiva's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/191580?state=LA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.