Firsthealth Hospice
West End, NC · Medicare-certified hospice (CCN 341534)
CMS process measure: 99.47 (state average 97.95 — above state average)
Serves: 72 ZIP codes (is yours included? →) · Phone: (910) 715-6000 · Verify on Medicare Care Compare ↗
Firsthealth Hospice holds a 5-star family caregiver rating from CMS, with 94% of surveyed caregivers saying they would definitely recommend it. Its composite process quality score of 99.47 is above the North Carolina state average of 97.95.
Firsthealth Hospice serves 72 ZIP codes from its West End, North Carolina office in Moore County. Families in this area can contact the hospice to confirm whether their specific location is included in the current service area.
Yes, Firsthealth Hospice is Medicare-certified, with CCN 341534, certified since October 4, 1988. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies that they meet eligibility requirements.
About this hospice
Firsthealth Hospice is a non-profit hospice located in West End, North Carolina, serving families in Moore County and the surrounding area. It has been Medicare-certified since October 4, 1988 (CCN 341534).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Firsthealth Hospice a 5-star family caregiver rating. Of those surveyed, 94% said they would definitely recommend this hospice to friends and family, and 89% rated the hospice 9 or 10 out of 10 overall.
On CMS's composite process quality measure, Firsthealth Hospice scored 99.47, compared to a North Carolina state average of 97.95 — placing it above the state average. CMS also reports a care index score of 10 and notes that 70.3% of patients received visits from hospice staff in the last days of life, based on the most recently published CMS Care Compare data.
Firsthealth Hospice's service area, as reflected in CMS data, spans 72 ZIP codes.
The Medicare hospice benefit covers hospice care for eligible patients; no cost figures are provided here. All figures in this profile come from CMS Care Compare data and are subject to CMS's publication schedule. Families are encouraged to verify current details directly on Medicare Care Compare and to contact the hospice with any questions about specific services, since staffing and facility details are not included in this CMS dataset.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Firsthealth Hospice is Medicare-certified (CCN 341534), certified since October 4, 1988, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data shows a 5-star family caregiver rating, with 94% of respondents saying they would definitely recommend the hospice and 89% rating it 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 99.47, compared to the North Carolina state average of 97.95, placing it above the state average. CMS also reports a care index score of 10 and notes 70.3% of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
Firsthealth Hospice serves 72 ZIP codes from its West End, North Carolina location in Moore County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 72 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Firsthealth Hospice is a non-profit organization. Ownership type can affect how a hospice reinvests revenue, but it does not by itself determine quality of care.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since October 4, 1988.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure and is generally for patients with a terminal prognosis of six months or less if the illness runs its normal course.
Does choosing hospice mean giving up treatment?
No. Hospice shifts the focus from curing an illness to managing pain and symptoms and supporting quality of life; patients can still receive medical attention for comfort and can discuss their goals of care with their medical team.
Where is hospice care provided — at home or in a facility?
This CMS dataset does not specify care settings for Firsthealth Hospice; please contact the hospice at (910) 715-6000 to ask about where care is provided.
How do I start hospice care with this provider?
The data provided does not include enrollment steps; contact Firsthealth Hospice directly at (910) 715-6000 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about the hospice's CAHPS survey ratings, its composite quality scores relative to the state average, its service area, and how it supports patients and families — all of which can be reviewed on Medicare Care Compare and discussed directly with the hospice at (910) 715-6000.
How do I verify this hospice on Medicare Care Compare?
You can look up Firsthealth Hospice (CCN 341534) directly at https://www.medicare.gov/care-compare/details/hospice/341534?state=NC to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.