Family Hospice, Ltd D/B/A Gentiva
Albuquerque, NM · Medicare-certified hospice (CCN 321520)
CMS process measure: 97.52 (state average 95.93 — above state average)
Serves: 42 ZIP codes (is yours included? →) · Phone: (505) 821-5404 · Verify on Medicare Care Compare ↗
Family Hospice, Ltd D/B/A Gentiva received a 3-star CAHPS family caregiver rating, with 81% of surveyed caregivers saying they would definitely recommend it. Its CMS composite process score of 97.52 is above the New Mexico state average of 95.93.
Family Hospice, Ltd D/B/A Gentiva serves 42 ZIP codes from its Albuquerque, NM office in Bernalillo County.
Yes, Family Hospice, Ltd D/B/A Gentiva is Medicare-certified (CCN 321520, since 1994); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Family Hospice, Ltd D/B/A Gentiva is a for-profit hospice based in Albuquerque, New Mexico, serving families in Bernalillo County and surrounding areas. It has been Medicare-certified since July 1, 1994 (CCN 321520).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this provider an overall rating of 3 stars. Among those surveyed, 81% said they would definitely recommend this hospice to others, and 79% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure — which reflects how consistently a hospice completes a bundle of recommended care processes — this hospice scored 97.52, which is above the New Mexico state average of 95.93. CMS also reports a care index score of 10 and notes that 70.2% of patients received visits in the final days of life, based on the most recent published data.
Family Hospice, Ltd D/B/A Gentiva reports serving 42 ZIP codes from its Albuquerque office. Where CMS has not published a specific measure for this hospice, that omission is often due to small numbers of surveyed patients and should not be read as an indication of poor quality.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data and should be verified directly for the most current information.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Family Hospice, Ltd D/B/A Gentiva is Medicare-certified (CCN 321520) since July 1, 1994, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data show a 3-star CAHPS rating, with 81% of surveyed family caregivers saying they would definitely recommend this hospice and 79% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process measure score is 97.52, which is above the New Mexico state average of 95.93, according to CMS data.
What areas and ZIP codes does this hospice serve?
It serves 42 ZIP codes from its Albuquerque, New Mexico office in Bernalillo County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 42 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a for-profit entity; ownership type does not by itself indicate quality of care, so it's best considered alongside CMS survey and quality data.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since July 1, 1994.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped curative treatment and typically have a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
No — hospice means shifting the focus of care from curing an illness to comfort and quality of life; patients can still receive medications and treatments aimed at managing symptoms and pain.
Where is hospice care provided — at home or in a facility?
CMS data does not specify care settings for this hospice; please contact Family Hospice, Ltd D/B/A Gentiva at (505) 821-5404 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe intake steps; please contact Family Hospice, Ltd D/B/A Gentiva at (505) 821-5404 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about CAHPS survey ratings, quality measure scores, service area, and staffing; you can ask Family Hospice, Ltd D/B/A Gentiva directly at (505) 821-5404 and compare answers using Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Family Hospice, Ltd D/B/A Gentiva (CCN 321520) directly at https://www.medicare.gov/care-compare/details/hospice/321520?state=NM.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.