Custom Care Hospice
Dallas, TX · Medicare-certified hospice (CCN 451635)
CMS process measure: 98.17 (state average 94.72 — above state average)
Serves: 139 ZIP codes (is yours included? →) · Phone: (972) 242-5959 · Verify on Medicare Care Compare ↗
Custom Care Hospice has a CAHPS family-caregiver star rating of 2 out of 5, with 70% of caregivers saying they would definitely recommend it. Its CMS composite process score of 98.17 is above the Texas state average of 94.72.
Custom Care Hospice serves 139 ZIP codes from its Dallas, Texas office in Dallas County.
Yes, Custom Care Hospice is Medicare-certified (CCN 451635, since 1995); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Custom Care Hospice is a for-profit hospice agency based in Dallas, Texas, serving Dallas County and surrounding communities. It has been Medicare-certified since December 18, 1995, under CMS Certification Number (CCN) 451635.
According to CMS's CAHPS Hospice Survey of family caregivers, Custom Care Hospice received an overall star rating of 2 out of 5. Among caregivers surveyed, 70% said they would definitely recommend this hospice to others, and 73% rated their experience 9 or 10 on a 10-point scale.
On CMS's composite process measure — which reflects how consistently a hospice completes a set of recommended care processes — Custom Care Hospice scored 98.17, which is above the Texas state average of 94.72. CMS also reports a care index score of 10 and notes that 51.2% of patients received visits from staff in the last days of life, per the most recent published data.
Custom Care Hospice's service area covers 139 ZIP codes from its Dallas office.
All figures above come from CMS Care Compare data as published by CMS; where a measure is not listed here, CMS has not published it for this hospice, which often reflects a small number of surveyed patients rather than a quality concern. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. This profile does not include cost, staffing, or facility details beyond what CMS has published; families should contact the hospice directly for those specifics.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Custom Care Hospice is Medicare-certified (CCN 451635) since December 18, 1995, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS survey gives Custom Care Hospice an overall star rating of 2 out of 5; 70% of caregivers said they would definitely recommend it, and 73% rated their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 98.17, above the Texas state average of 94.72; CMS also reports a care index score of 10 and that 51.2% of patients received visits from staff in the last days of life.
What areas and ZIP codes does this hospice serve?
Custom Care Hospice serves 139 ZIP codes from its office in Dallas, Dallas County, Texas.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 139 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Custom Care Hospice is a for-profit agency; ownership type does not by itself determine quality, but CMS publishes it as part of its transparency data.
How long has this hospice been Medicare-certified?
Custom Care Hospice has been Medicare-certified since December 18, 1995.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure, typically for patients with a life expectancy of six months or less as certified by a physician.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting focus from curative treatment to comfort and quality of life; it does not mean giving up care, and patients can still receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; contact Custom Care Hospice at (972) 242-5959 or verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; contact Custom Care Hospice at (972) 242-5959 for details and verify certification on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how a hospice compares to state averages on quality measures, service area, and what services are available; contact Custom Care Hospice at (972) 242-5959 for specifics not published by CMS.
How do I verify this hospice on Medicare Care Compare?
You can look up Custom Care Hospice (CCN 451635) at https://www.medicare.gov/care-compare/details/hospice/451635?state=TX to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.