Crossroads Hospice Of Tennessee, Llc
Memphis, TN · Medicare-certified hospice (CCN 441573)
CMS process measure: 99.78 (state average 98.92 — at state average)
Serves: 69 ZIP codes (is yours included? →) · Phone: (901) 382-9292 · Verify on Medicare Care Compare ↗
Crossroads Hospice Of Tennessee received a 3-star family caregiver rating from CMS, with 79% of families saying they would definitely recommend it. Its CMS composite process score of 99.78 is at the Tennessee state average of 98.92.
Crossroads Hospice Of Tennessee serves 69 ZIP codes from its Memphis, Tennessee office in Shelby County. Families in that area can contact the hospice directly to confirm whether their specific ZIP code is included.
Yes, Crossroads Hospice Of Tennessee is Medicare-certified, with CCN 441573, certified since 1998. The Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies eligibility.
About this hospice
Crossroads Hospice Of Tennessee, LLC is a Medicare-certified hospice based in Memphis, Tennessee, serving families in Shelby County and the surrounding area. It has been Medicare-certified since May 22, 1998, and is classified by CMS as an "Other" ownership type, meaning it is neither a government facility nor a standard for-profit or non-profit designation typically listed.
According to CMS Care Compare CAHPS survey data, family caregivers gave this hospice a 3-star rating. Of families surveyed, 79% said they would definitely recommend this hospice to others, and 78% rated their overall experience a 9 or 10 out of 10. On the CMS composite process measure — which reflects how consistently core hospice care processes are delivered — this hospice scored 99.78, compared to the Tennessee state average of 98.92, placing it at the state average.
CMS also reports a care index score of 9 and notes that 58.4% of patients received visits in the final days of life, based on published Care Compare data.
This hospice serves 69 ZIP codes from its Memphis office, reflecting a fairly broad service area within the region.
The Medicare hospice benefit covers hospice care for eligible patients when a physician certifies eligibility. All figures above come from CMS Care Compare data as published; where CMS has not released a particular measure for this hospice, it is often due to small patient sample sizes rather than any indication of care quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Crossroads Hospice Of Tennessee is Medicare-certified (CCN 441573), certified since May 22, 1998. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS CAHPS survey data shows a 3-star family caregiver rating, with 79% of families saying they would definitely recommend this hospice and 78% rating their experience a 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 99.78, compared to the Tennessee state average of 98.92, placing it at the state average.
What areas and ZIP codes does this hospice serve?
This hospice serves 69 ZIP codes from its Memphis, Tennessee office in Shelby County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 69 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
CMS lists this hospice's ownership type as "Other." Ownership type can be worth asking about, but it does not by itself indicate quality of care.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since May 22, 1998.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is specifically for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a limited life expectancy.
Does choosing hospice mean giving up treatment?
Choosing hospice means focusing on comfort and quality of life rather than curative treatment for the terminal illness, but it does not mean giving up all care — pain relief, symptom management, and emotional support continue.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where this hospice delivers care; please contact the hospice at (901) 382-9292 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact the hospice at (901) 382-9292 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how care processes compare to state averages, service area coverage, and how to begin care — this hospice's available figures are provided above, and further questions can be directed to (901) 382-9292.
How do I verify this hospice on Medicare Care Compare?
You can verify this hospice's certification and quality data directly at https://www.medicare.gov/care-compare/details/hospice/441573?state=TN.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.