Compassus - Southern Massachusetts
North Andover, MA · Medicare-certified hospice (CCN 221555)
CMS process measure: 100 (state average 95.51 — above state average)
Serves: 93 ZIP codes (is yours included? →) · Phone: (978) 777-8222 · Verify on Medicare Care Compare ↗
Family caregivers gave this hospice an overall CAHPS rating of 3 out of 5 stars, with 78% saying they would definitely recommend it. Its CMS composite process score of 100.00 is above the Massachusetts state average of 95.51.
Compassus - Southern Massachusetts serves 93 ZIP codes from its North Andover, Massachusetts office in Essex County.
Yes, Compassus - Southern Massachusetts is Medicare-certified (CCN 221555, since 2002); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Compassus - Southern Massachusetts is a for-profit hospice based in North Andover, Massachusetts, serving families in Essex County and the surrounding area. According to CMS Care Compare data, this hospice has been Medicare-certified since April 16, 2002.
In the CMS CAHPS family caregiver survey, this hospice received an overall star rating of 3 out of 5. Among family caregivers surveyed, 78% said they would definitely recommend this hospice to others, and 80% rated their overall experience of care between 9 and 10 on a 10-point scale.
On the CMS composite process measure, which reflects how consistently core hospice care processes were delivered, this hospice scored 100.00, compared to the Massachusetts state average of 95.51 — placing it above the state average. CMS also reported that 71.4% of patients received visits from hospice staff in the last days of life, based on published Care Compare data.
This hospice reports serving 93 ZIP codes from its North Andover office, indicating a broad service area within the region.
All figures above come from CMS Care Compare data as published by CMS; families should check the Care Compare website for the most current figures. The Medicare hospice benefit covers hospice care for eligible patients. This profile does not describe specific staff, facilities, or services beyond what CMS has published, and families are encouraged to contact the hospice directly for more detail.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Compassus - Southern Massachusetts is Medicare-certified (CCN 221555, since April 16, 2002), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, family caregivers gave this hospice an overall rating of 3 out of 5 stars, with 78% saying they would definitely recommend it and 80% rating their care experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 100.00, which is above the Massachusetts state average of 95.51.
What areas and ZIP codes does this hospice serve?
CMS data indicates this hospice serves 93 ZIP codes from its North Andover, Massachusetts office in Essex County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 93 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a for-profit entity. Ownership type does not determine quality on its own; CMS publishes the same quality measures regardless of ownership structure, so it's best considered alongside survey and process scores.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since April 16, 2002.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is focused on comfort for patients with a life-limiting illness who have chosen to stop treatments aimed at cure, typically when a doctor certifies a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up care — patients continue to receive medical attention aimed at managing symptoms and supporting quality of life.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where this hospice delivers care; please contact the hospice at (978) 777-8222 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; please contact the hospice at (978) 777-8222 to ask how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how care processes compare to state averages, service area coverage, and how to reach the hospice directly — you can review this hospice's published figures on Medicare Care Compare and ask the hospice at (978) 777-8222 for further detail.
How do I verify this hospice on Medicare Care Compare?
You can look up Compassus - Southern Massachusetts (CCN 221555) directly at https://www.medicare.gov/care-compare/details/hospice/221555?state=MA to confirm current CMS-reported figures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.