Compassus - Kalamazoo
Portage, MI · Medicare-certified hospice (CCN 231548)
CMS process measure: 100 (state average 97.27 — above state average)
Serves: 64 ZIP codes (is yours included? →) · Phone: (269) 459-3700 · Verify on Medicare Care Compare ↗
Compassus - Kalamazoo has a 3-star CAHPS family caregiver rating, with 77% of surveyed caregivers saying they would definitely recommend it. Its CMS composite process score of 100.00 is above the Michigan state average of 97.27.
Compassus - Kalamazoo serves 64 ZIP codes from its Portage, MI office in Kalamazoo County.
Yes, Compassus - Kalamazoo is Medicare-certified (CCN 231548, since 1992); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Compassus - Kalamazoo is a non-profit hospice located in Portage, Michigan, serving Kalamazoo County and the surrounding area. According to CMS Care Compare data, this hospice has been Medicare-certified since May 7, 1992.
Family caregivers who responded to the CMS CAHPS Hospice Survey gave this hospice an overall rating of 3 stars. Among those surveyed, 77% said they would definitely recommend this hospice to others, and 77% rated their experience 9 or 10 out of 10. These figures reflect the experiences reported by families of patients who received care here, as published by CMS.
On the CMS composite process measure, which reflects the percentage of recommended care processes delivered, Compassus - Kalamazoo scored 100.00, which is above the Michigan state average of 97.27. CMS also reports a care index score of 10 and notes that 82.1% of patients received visits in the last days of life, per the published data.
Compassus - Kalamazoo's service area, as reflected in CMS data, spans 64 ZIP codes from its Portage office.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no additional cost information is provided here. All figures in this profile come from CMS Care Compare data and reflect the most recently published vintage available; families are encouraged to verify current details directly on Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Compassus - Kalamazoo is Medicare-certified (CCN 231548) since May 7, 1992, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS CAHPS survey data shows a 3-star family caregiver rating, with 77% saying they would definitely recommend this hospice and 77% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
This hospice's composite process score is 100.00, which is above the Michigan state average of 97.27, according to CMS data.
What areas and ZIP codes does this hospice serve?
According to CMS data, this hospice serves 64 ZIP codes from its Portage, MI office in Kalamazoo County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 64 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Compassus - Kalamazoo is a non-profit hospice, per CMS data; ownership type is one factor families may consider alongside quality measures and caregiver feedback.
How long has this hospice been Medicare-certified?
CMS records show this hospice has been Medicare-certified since May 7, 1992.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure when a person is nearing the end of life, typically with a life expectancy of six months or less as certified by a doctor.
Does choosing hospice mean giving up treatment?
No — choosing hospice means shifting the focus of care to comfort, symptom management, and quality of life rather than curative treatment; it is a choice about the type of care, not about giving up.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where this hospice delivers care; please contact Compassus - Kalamazoo at (269) 459-3700 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include enrollment steps; please contact Compassus - Kalamazoo at (269) 459-3700 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey ratings, quality measure scores compared to the state average, service area, and how care is coordinated — information available on Medicare Care Compare and directly from the hospice at (269) 459-3700.
How do I verify this hospice on Medicare Care Compare?
You can look up Compassus - Kalamazoo (CCN 231548) directly at https://www.medicare.gov/care-compare/details/hospice/231548?state=MI to confirm current ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.