Compassus - Greater Western Massachusetts
Auburn, MA · Medicare-certified hospice (CCN 221560)
CMS process measure: 100 (state average 95.51 — above state average)
Serves: 64 ZIP codes (is yours included? →) · Phone: (508) 845-2379 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS said they would definitely recommend Compassus - Greater Western Massachusetts 78% of the time, with 71% rating their experience 9 or 10 out of 10. On CMS's composite process measure, this hospice scored 100.00, above the Massachusetts state average of 95.51.
Compassus - Greater Western Massachusetts serves 64 ZIP codes from its Auburn, Massachusetts office in Worcester County. Families in this broad service area can contact the hospice directly to confirm whether a specific address is covered.
Yes, Compassus - Greater Western Massachusetts is Medicare-certified, with CCN 221560, certified since December 21, 2004. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies that eligibility.
About this hospice
Compassus - Greater Western Massachusetts is a for-profit hospice based in Auburn, Massachusetts, serving families in Worcester County and beyond. According to CMS Care Compare data, this hospice has been Medicare-certified since December 21, 2004.
In the CMS CAHPS family caregiver survey, 78% of respondents said they would definitely recommend this hospice, and 71% rated their overall experience 9 or 10 out of 10. CMS has not published a specific overall CAHPS star rating figure for this hospice in the data provided, though the recommendation and rating percentages above come directly from that survey.
On CMS's composite process quality measure, this hospice scored 100.00, compared to a Massachusetts state average of 95.51 — placing it above the state average. CMS also reports that 82.1% of patients received visits in the last days of life, a measure tracked as part of hospice quality reporting. A care index score of 10 is also reported by CMS.
This hospice serves a broad area, covering 64 ZIP codes from its Auburn, MA office.
The Medicare hospice benefit covers hospice care for patients who qualify. No cost or fee information is included here beyond that general fact. All figures in this profile come from CMS Care Compare data; where a measure is not listed, CMS has not published it for this hospice, which is often simply due to small patient sample sizes rather than any indication of quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Compassus - Greater Western Massachusetts is Medicare-certified (CCN 221560) since December 21, 2004, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, 78% of family caregivers said they would definitely recommend this hospice, and 71% rated their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
This hospice scored 100.00 on CMS's composite process measure, compared to a Massachusetts state average of 95.51, placing it above the state average. CMS also reports that 82.1% of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
This hospice serves 64 ZIP codes from its office in Auburn, Massachusetts, in Worcester County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 64 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a for-profit entity, according to CMS data. Ownership type does not by itself determine quality of care, though families may want to ask questions about services and staffing when comparing options.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since December 21, 2004.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort and quality of life when a patient and their doctor have decided to stop curative treatment, typically with a prognosis of six months or less if the illness runs its normal course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the goal of care from curing an illness to comfort and quality of life; it does not mean giving up on care, and patients can still receive medical attention for pain and symptoms.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where this hospice delivers care; contact Compassus - Greater Western Massachusetts at (508) 845-2379 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To start hospice care, contact Compassus - Greater Western Massachusetts directly at (508) 845-2379 to discuss eligibility and next steps, and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about services offered, coverage area, staff availability, and caregiver experiences; contact Compassus - Greater Western Massachusetts at (508) 845-2379 for specifics not covered in CMS data.
How do I verify this hospice on Medicare Care Compare?
You can verify this hospice's certification and quality data at https://www.medicare.gov/care-compare/details/hospice/221560?state=MA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.