Centrica Care Navigators
Kalamazoo, MI · Medicare-certified hospice (CCN 231505)
CMS process measure: 99.82 (state average 97.27 — above state average)
Serves: 119 ZIP codes (is yours included? →) · Phone: (269) 345-0273 · Verify on Medicare Care Compare ↗
Family caregivers gave Centrica Care Navigators a 4-star CAHPS rating, with 93% saying they would definitely recommend it. Its CMS composite process score of 99.82 is above the Michigan state average of 97.27.
Centrica Care Navigators serves 119 ZIP codes from its office in Kalamazoo, Michigan, located in Kalamazoo County. Families can confirm whether their specific ZIP code is included by contacting the hospice directly.
Yes, Centrica Care Navigators is Medicare-certified, with CCN 231505, certified since 1984. The Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies eligibility.
About this hospice
Centrica Care Navigators is a non-profit hospice based in Kalamazoo, Michigan, serving Kalamazoo County and the surrounding region. It has been Medicare-certified since April 17, 1984, meaning it has provided hospice services under Medicare oversight for four decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Centrica Care Navigators an overall rating of 4 stars. Among those surveyed, 93% said they would definitely recommend this hospice to others, and 89% rated their overall experience 9 or 10 on a 10-point scale. These figures reflect the experiences reported by caregivers of patients who received care from this provider, as published by CMS.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Centrica Care Navigators scored 99.82, which is above the Michigan state average of 97.27. CMS also reports a care index score of 10 and notes that 80.0% of patients received visits in the final days of life, per the CMS data vintage referenced here.
Centrica Care Navigators reports serving 119 ZIP codes from its Kalamazoo office, indicating a broad service area across the region.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data and are subject to the reporting period CMS has published; where CMS has not released a specific measure for a hospice, this is often due to small patient counts and does not indicate poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Centrica Care Navigators is Medicare-certified (CCN 231505) since April 17, 1984, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare reports a 4-star CAHPS rating for Centrica Care Navigators, with 93% of caregivers saying they would definitely recommend it and 89% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 99.82, above the Michigan state average of 97.27, and CMS lists a care index score of 10 with 80.0% of patients receiving visits in the final days of life.
What areas and ZIP codes does this hospice serve?
Centrica Care Navigators serves 119 ZIP codes from its Kalamazoo, Michigan office in Kalamazoo County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 119 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Centrica Care Navigators is organized as a non-profit hospice; ownership type is one factor some families consider alongside CMS quality data when comparing providers.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since April 17, 1984.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure and is generally for patients with a life expectancy of six months or less, as determined by a physician.
Does choosing hospice mean giving up treatment?
No. Hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than curing the underlying illness; it does not mean no care is being given.
Where is hospice care provided — at home or in a facility?
The provided data does not specify care settings for this hospice; contact Centrica Care Navigators at (269) 345-0273 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data does not include enrollment steps; please contact Centrica Care Navigators directly at (269) 345-0273 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about CAHPS caregiver ratings, CMS quality measures, service area, and staffing; contact Centrica Care Navigators at (269) 345-0273 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can view Centrica Care Navigators' official CMS profile at https://www.medicare.gov/care-compare/details/hospice/231505?state=MI.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.