Carolina Caring
Gastonia, NC · Medicare-certified hospice (CCN 341536)
CMS process measure: 97.64 (state average 97.95 — at state average)
Serves: 35 ZIP codes (is yours included? →) · Phone: (704) 861-8405 · Verify on Medicare Care Compare ↗
Carolina Caring has a 3-star CAHPS family caregiver rating, with 83% of families saying they would definitely recommend it. Its CMS composite process score of 97.64 is at the North Carolina state average of 97.95.
Carolina Caring serves 35 ZIP codes from its Gastonia, North Carolina office in Gaston County.
Yes, Carolina Caring is Medicare-certified (CCN 341536, since 1988); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Carolina Caring is a non-profit hospice based in Gastonia, North Carolina, serving Gaston County and surrounding areas. It has been Medicare-certified since October 11, 1988, giving it decades of experience providing hospice care under the Medicare hospice benefit, which covers hospice services for eligible patients when a doctor certifies eligibility.
According to CMS Care Compare CAHPS survey data, family caregivers gave Carolina Caring an overall rating of 3 stars. Among those surveyed, 83% said they would definitely recommend this hospice to others, and 83% rated their overall experience 9 or 10 out of 10.
On CMS's composite process quality measure, Carolina Caring scored 97.64, which CMS classifies as at the state average of 97.95 for North Carolina. CMS also reports a care index score of 9, and data show that 32.7% of patients received visits during the last days of life, as tracked by CMS's visit-frequency measure. Where CMS has not published a particular figure for this hospice, it is often due to small patient counts in the reporting period and should not be read as a sign of lower quality.
Carolina Caring's service area spans 35 ZIP codes, reflecting a broad reach from its Gastonia office. All figures above are drawn from CMS Care Compare data and reflect the most recent published reporting period available at the time of this listing. Families are encouraged to verify current details directly on Medicare Care Compare.
Questions families ask
Does Medicare cover care from Carolina Caring?
Yes, Carolina Caring is Medicare-certified (CCN 341536) and has been since October 11, 1988. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Carolina Caring received an overall rating of 3 stars, with 83% of families saying they would definitely recommend it and 83% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Carolina Caring's composite process score is 97.64, which CMS classifies as at the state average of 97.95 for North Carolina.
What areas and ZIP codes does this hospice serve?
Carolina Caring serves 35 ZIP codes from its office in Gastonia, Gaston County, North Carolina.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 35 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Carolina Caring is a non-profit hospice. Ownership type does not by itself determine quality of care, but it can be one factor families consider alongside CMS survey results and quality measures.
How long has this hospice been Medicare-certified?
Carolina Caring has been Medicare-certified since October 11, 1988.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure, typically when a person is no longer pursuing curative treatment and has a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up care, and patients can still receive medical attention for symptom relief and support.
Where is hospice care provided — at home or in a facility?
CMS data provided does not specify the settings where Carolina Caring delivers care; contact the hospice at (704) 861-8405 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; contact Carolina Caring directly at (704) 861-8405 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how a hospice's quality measures compare to state averages, and the size of its service area — all of which are available for Carolina Caring on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Carolina Caring (CCN 341536) directly at https://www.medicare.gov/care-compare/details/hospice/341536?state=NC to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.