Carilion Hospice Services Of Roanoke
Roanoke, VA · Medicare-certified hospice (CCN 491515)
CMS process measure: 95.91 (state average 96.57 — at state average)
Serves: 37 ZIP codes (is yours included? →) · Phone: (540) 224-4800 · Verify on Medicare Care Compare ↗
Carilion Hospice Services Of Roanoke earned 4 out of 5 stars from family caregivers in the CMS CAHPS survey, with 85% saying they would definitely recommend it. Its CMS composite process score of 95.91 is at the Virginia state average of 96.57.
Carilion Hospice Services Of Roanoke serves 37 ZIP codes from its Roanoke, Virginia office in Roanoke City county. Families can contact the hospice directly to confirm whether their specific address is included.
Yes, Carilion Hospice Services Of Roanoke is Medicare-certified (CCN 491515, since 1993); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. No additional cost details are provided here.
About this hospice
Carilion Hospice Services Of Roanoke is a non-profit hospice based in Roanoke, Virginia, serving families in Roanoke City and the surrounding area. The hospice has been Medicare-certified since May 4, 1993, meaning it has met federal health and safety standards for hospice care for over three decades.
According to CMS Care Compare survey data (CAHPS), family caregivers gave this hospice an overall rating of 4 out of 5 stars. Among caregivers surveyed, 85% said they would definitely recommend this hospice to others, and 83% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice completes recommended care processes, this hospice scored 95.91, which CMS characterizes as at the Virginia state average of 96.57. Where CMS data does not report a specific measure for this hospice, that omission most often reflects a small number of patient surveys and should not be read as an indication of poor quality.
Carilion Hospice Services Of Roanoke reports serving 37 ZIP codes from its Roanoke office. Families should note that hospice care itself is covered by the Medicare hospice benefit for eligible patients when a physician certifies eligibility; this listing does not include cost details beyond that fact. All figures above are drawn from CMS Care Compare data as most recently published.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Carilion Hospice Services Of Roanoke is Medicare-certified (CCN 491515, since May 4, 1993), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave this hospice 4 out of 5 stars overall, with 85% saying they would definitely recommend it and 83% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 95.91, which CMS lists as at the Virginia state average of 96.57.
What areas and ZIP codes does this hospice serve?
This hospice reports serving 37 ZIP codes from its Roanoke, Virginia office in Roanoke City county.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 37 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a non-profit hospice; ownership type can influence organizational priorities, but CMS quality and survey scores are the more direct measure of care experience.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since May 4, 1993, over 30 years.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped curative treatment and typically have a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up on care, support, or dignity.
Where is hospice care provided — at home or in a facility?
This CMS data does not specify where care is provided; contact the hospice at (540) 224-4800 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe an enrollment process; contact the hospice directly at (540) 224-4800 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey ratings, how a hospice's quality scores compare to the state average, and the service area covered — all of which can be reviewed on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Carilion Hospice Services Of Roanoke (CCN 491515) directly at https://www.medicare.gov/care-compare/details/hospice/491515?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.