Acg Hospice
Richardson, TX · Medicare-certified hospice (CCN 671758)
CMS process measure: 98.32 (state average 94.72 — above state average)
Serves: 169 ZIP codes (is yours included? →) · Phone: (214) 377-9377 · Verify on Medicare Care Compare ↗
CMS has not published an overall star rating for Acg Hospice, but 76% of family caregivers surveyed said they would definitely recommend it, and its composite process score of 98.32 is above the Texas state average of 94.72. These figures come from the CMS CAHPS Hospice Survey data on Care Compare.
Acg Hospice serves 169 ZIP codes from its office in Richardson, Texas, located in Dallas County.
Yes, Acg Hospice is Medicare-certified, with CCN 671758, certified since May 10, 2013. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Acg Hospice is a for-profit hospice agency based in Richardson, Texas, serving Dallas County and the surrounding area. It has been Medicare-certified since May 10, 2013 (CCN 671758).
According to CMS Care Compare data, CMS has not published an overall CAHPS star rating for this hospice, which often happens when the number of surveyed families is small. However, CMS data show that 76% of family caregivers who responded to the CAHPS Hospice Survey said they would definitely recommend this hospice, and 79% rated their overall experience 9 or 10 out of 10.
On the CMS composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Acg Hospice scored 98.32, compared to the Texas state average of 94.72 — placing it above the state average. CMS also reports a care index score of 9, and data show that 57.5% of patients received visits from hospice staff in the last days of life, based on the most recent published Care Compare data.
Acg Hospice's service area, as reported to CMS, spans 169 ZIP codes from its Richardson office.
As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; specific costs are not part of this profile. Families are encouraged to review the most current figures directly on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Acg Hospice is Medicare-certified (CCN 671758) since May 10, 2013, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS data show 76% of surveyed family caregivers said they would definitely recommend Acg Hospice, and 79% rated their overall experience 9 or 10 out of 10. CMS has not published an overall CAHPS star rating for this hospice.
How does this hospice score on CMS quality measures compared to the state average?
Acg Hospice's composite process score is 98.32, compared to the Texas state average of 94.72, placing it above the state average according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Acg Hospice, based in Richardson, Dallas County, Texas, reports serving 169 ZIP codes.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 169 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Acg Hospice is a for-profit hospice. Ownership type does not by itself determine quality of care; CMS quality measures and family survey results offer more direct comparisons.
How long has this hospice been Medicare-certified?
Acg Hospice has been Medicare-certified since May 10, 2013.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have chosen to stop curative treatment and focus on comfort, typically when a doctor believes life expectancy is six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up all care or support, and patients may still receive treatment for other conditions or symptoms.
Where is hospice care provided — at home or in a facility?
This information is not included in the CMS data provided; please contact Acg Hospice at (214) 377-9377 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The steps to begin care are not included in the CMS data provided; please contact Acg Hospice at (214) 377-9377 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about services offered, staff availability, how quickly care can begin, and how the hospice supports caregivers; contact Acg Hospice at (214) 377-9377 for specifics and review Medicare Care Compare for published quality data.
How do I verify this hospice on Medicare Care Compare?
You can look up Acg Hospice directly at https://www.medicare.gov/care-compare/details/hospice/671758?state=TX to confirm current certification status and quality measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.