Gundersen Palmer Lutheran Hosp & Clin-Home Health
West Union, IA · Medicare-certified home health agency (CCN 167188)
Patient survey (HHCAHPS): 4★
Serves: 46 ZIP codes (is yours included? →) · Phone: (563) 422-6267 · Verify on Medicare Care Compare ↗
Gundersen Palmer Lutheran Hosp & Clin-Home Health holds a 2.5-star CMS quality rating, below the Iowa average of 3 stars, but a 4-star patient survey rating. This suggests patients report a positive experience even though its overall CMS quality score trails the state average.
Gundersen Palmer Lutheran Hosp & Clin-Home Health offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services. It serves 46 ZIP codes from its West Union, Iowa office.
Yes, Gundersen Palmer Lutheran Hosp & Clin-Home Health is Medicare-certified (CCN 167188, certified since 1987), so eligible home health services are covered under Medicare when ordered by a doctor. This certification has been continuous since June 2, 1987.
About this agency
Gundersen Palmer Lutheran Hosp & Clin-Home Health is a Medicare-certified home health agency based in West Union, Iowa, certified since June 2, 1987. The agency is government-owned and offers a full range of home health services, including Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
According to CMS Care Compare data, the agency holds a CMS quality star rating of 2.5, which is below the Iowa state average of 3 stars. However, its patient survey star rating is 4 stars, reflecting positive feedback from patients on their care experience. Among CMS-reported performance measures, the agency provided timely initiation of care in 99.66% of cases, and 72.91% of patients showed improvement in their ability to walk or move around during their episode of care.
The agency serves a broad area, covering 46 ZIP codes from its West Union, Iowa location. These figures represent the most recently available CMS Care Compare data vintage referenced for this listing.
Families considering this agency should review the CMS Care Compare listing directly for the most current ratings and measures, and contact the agency to confirm service availability for a specific ZIP code or care need.
Questions families ask
Does Medicare pay for care from this agency?
Yes, this agency is Medicare-certified under CCN 167188, having been certified since June 2, 1987, so Medicare covers eligible home health services when ordered by a doctor.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
The agency has a CMS quality star rating of 2.5, which is below the Iowa state average of 3 stars.
What do patients say about this agency in the CMS patient survey?
The agency received a 4-star patient survey rating from CMS Care Compare.
How do I check this agency's quality and staffing record?
You can review detailed quality and staffing data on the Medicare Care Compare page for this agency at https://www.medicare.gov/care-compare/details/home-health/167188?state=IA.
What areas and ZIP codes does this agency serve?
The agency serves 46 ZIP codes from its West Union, Iowa location.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 46 this agency reports serving.
What questions should I ask before hiring this agency?
Ask about specific service availability, staff scheduling, and how the agency's care plan will address your needs; contact the agency at (563) 422-6267 for details not covered in CMS data.
What is the difference between home health care and non-medical home care?
Home health care, like the skilled nursing and therapy services this agency provides, is medically ordered and Medicare-covered, whereas non-medical home care involves non-clinical support services not addressed in this data.
How long has this agency been Medicare-certified?
The agency has been Medicare-certified since June 2, 1987.
Who owns this agency — for-profit, non-profit, or government?
The agency is government-owned.
How much does home health care cost and who pays?
CMS does not publish specific cost figures; contact the agency at (563) 422-6267 and verify coverage details on Medicare Care Compare.
How do I contact this agency to start care?
You can reach the agency by phone at (563) 422-6267 to begin the process of starting care.
Data: CMS Care Compare (Jul2026 refresh); certified since 06/02/1987. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.